Original Lock Offline

It has been working fine, Then I started getting low battery messages even after installing new Duracels that I checked with a meter. Then I get constant “Offline” staus.

The little lock hub thing is in direct site and less than 10 feet away from the lock. The light is solid green. I’ve unplugged / replugged, held the circle button numerous times. Any idea?

Thank you,

Joey

I deleted the lock and the gateway. Reinstalled the gateway. When I hold the pair button on the lock for 3 seconds nothing happens.

Also, In tried to update firmware on Sense Hub. Update failed twice.

Joey

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