Lock gateway always offline and won’t pair after running for long time,

Dear sir,

I tried to fix it by pairing mode (red/blue flashing) and connected to Wyze app, it showed the serial number as all zeroes then it couldn’t connect to WiFi (Our phone and Gateway Lock are connected to the same WiFi).

Please see the below status of Wyze Lock Gateway for more information:-

Wyze Lock Gateway is always offline. The green light on for about 4s, then it flashes 8 times, a short break when it’s off, then 3 or 4 more times, and then it’s off for 5s and repeating.
My Wyze Lock Gateway Serial No. cnjl0051191201040033

I am looking forward to hear from you soon about the resolve solution.
Thinnakorn B.

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