I’m currently waiting on a support ticket response, but I’m curious to know if anyone else has this issue.
The wyze locks work great…when they are online. The lock gateway loses its connection and flashes red every few hours. It will usually reconnect after about 10 minutes, but not always. I’ve got 3 locks paired to 2 gateways. The 2 back doors are on one gateway within 5 feet, and the front door is paired to a gateway within 2 feet. They show strong signal strength. Since I’m unable to look at a log file, I can’t tell exactly what’s going on. I turned off band steering on my router, and THOUGHT I had resolved the problem yesterday, only to find it still exists. Does anyone have any suggestions or comments on gateway issue? The gateway firmware is 188.8.131.52. The lock firmware is 184.108.40.206. App version is 2.45.1
I’ll also mention that I have over 30 devices on my network at any given time, including other Wyze products. The only device that loses the connection are the two lock gateways. Thanks for any help you can provide.