The orders I created in the Web portal are not in listed in the App. Any good reason for that? Also, an order is still processing after 5 days. Is this normal? I always buy in Amazon, buying directly from Wyze doesn’t seem to a good idea.

Welcome to the Wyze community! [image] WR2020: The orders I created in the Web portal are not in listed in the App. Any good reason for that? This happens to me too. I think it’s just a bug on Wyze’s end. [image] WR2020: Also, an order is still processing after 5 days. Is this normal? It depends on what you ordered. Some things (masks and outdoor cam) have been taking longer to ship but, they shouldn’t say “processing” for more then a couple days. I’d try calling Wyze. You can get a faster response then when you open an online ticket. Wyze support tel:+1-844-999-3226

[image] Brlepage: Some things (masks and outdoor cam) The outdoor cam is part of early access. It will ship later then other products. [image] Wireless Outdoor Surveillance Home Security Camera | Wyze The best wireless outdoor cameras made by Wyze, with a starter bundle. A great add on to your home security systems. Price: USD 63.99

You might have not been logged into your account when you made the order on the website. If you are not logged in, the order will no show up in the app.

I’ve also seen people who accidentally created two accounts. [image] Duplicate wyze account by accident - what to do? Power & Lighting Easiest way would be to delete the devices from the account you do not want. Then re-add them to the account you want to keep. Then you could contact Wyze support to let them know to delete the other account.

Thanks for the comments. Responding to all your ideas: I was logged into my account when I created the order. And I have only one account. I can see the orders on the Web but not in the app. It is not the first time that this happens. This is my second order directly with Wyze and according to the app my order history is empty. Not sure if this is a bug or the expected behavior

[image] WR2020: Not sure if this is a bug or the expected behavior It’s a bug.

Orders online not showing up in the app

Cameras

Brlepage July 4, 2020, 10:15am 5

I’ve also seen people who accidentally created two accounts.

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Orders online not showing up in the app

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