I received my first package from wyze it was supposed to have 3 cameras 3 mounting kits, 4 lights, a sense kit, 4 door sensors, 2 plugs and a motion sensor. Well all I got was my cameras their mounting kit and the 2 plugs everything else is missing. This is a really terrible first experience. To top it off they have yet to reply to me contacting them and they don’t do phone contact.
Does anyone have experience with this? How long does it normally take for them to fix it?
I am sorry you are dealing with this issue. I have not had to deal with an issue like this myself so I do not know what the normal length of time it usually takes. This is primarily a user to user community but I can tag @WyzeGwendolyn who is an employee (you can tell this due to the username being preceded by WYZE) and they may be able to help out.
Welcome to the forums! What did you order and what didn’t arrive? If you log in on the Wyze website and check your orders, does it say that all was shipped or partial order was shipped? When did you make the order?
Also I don’t know if you meant to or not, but your post has some personal info in it that you may want to remove.
@Mods , able to remove the signature if the OP doesn’t?
Yep, I received my first package, missing 6 entry sensors and the doorbell camera, and they basically told me they were sorry, but too bad and all the customer service person did was raise his voice and talk over me. It was terrible!