Older V2 and V1 Wyze Cam refreshing every 3 seconds in view mode - only in iOS

Cameras
1

Hello,

First post here and sorry if this has been discussed here.

In our family and extended family we have about 20 wyze cams; some are V1, some are older V2, and many are the V2 that is about 1 year old.

When viewing from iPhones, the older V2 and V1 is refreshing every 3 seconds but in my android phone it is fine. The newer V2 wyze cam looks fine.

It is not my internet since I have fiber optic internet and have fast internet speed.

Any thoughts would be appreciated.

Thanks.

Sam

2

Welcome to the Wyze community!
Make sure your app is up to date!
If it is then this might be the issue your having:

If not then try deleting the app and reinstalling it.

3

Unfortunately all apps and firmware are updated.
The V1 stared after the last iOS update. :sob:

4

I deleted the app and reset the devices multiple times.

5
  • Are the cameras in different locations(different houses, apartments, other)?
  • How far away are the cameras from the router(s)
  • how many devices do you have on one router?
6

I think your questions are irrelevant since camera views were working fine before iOS app update but I will answer to my best.

Currently 3 homes. Our main home has 10 cameras, mostly viewing outside from windows. 3 our at my parents home in another state. Another is in another country (wife’s parent). All locations have fast internet.

All cameras have 3 bars. The 2 v2 cameras that has 3 second delay views are right next to the routers. The 3 v1 are also close. Again it is only the iOS app that is doing this. My android phone is fine for the affected cameras.

I have mesh router setup and it is hard to say which camera is attached to which mesh router but I guess at max 4-5 attached to one router. At parents houses one router with 3 cameras. Only camera with delay is v1. The other parent’s home has only one camera on single router.

We have 2 spare v2 cameras and these work fine on iOS even if we added these as extra cameras in our main home ( going from 10 to 12 cameras).

It is only the two earlier v2 cameras and 3 v1 cameras that we have that is showing the 3 second delays between frames.

The affected devices are iPhone 11, XR, SE (2020) - all with fastest processors. The android is a mid tier Motorola and it works great.

There seems to be an issues with the iOS app that Wyze needs to address.

Can someone from Wyze look into this?

Thanks.

7

Known issue. Really surprised no one linked this thread yet:

1 Like
8

I didn’t think of linking that because some of the V2s were still working properly.

9

Thanks… hopefully there is an update soon.