I have two OG cams that stopped working after following a prompt to do firmware updates. Both are completely dead. The following are the steps taken with no results.
- Tried to reset cam.
- Deleted device and tried to add as new device.
- Tried a factory reset.
- Checked power cables and power adapters.
- Checked power source.
- Checked network connection. All other Wyze devices on network are working properly.
- Checked for flash firmware. None available.
- SD card was removed.
- Pressed the setup button, plugged in the cam and continued pressing for six minutes. No results.
The cams are completely dead. There are no flashing lights when plugged in. No voice prompts, nothing.
Any suggestions on what to do? Also chatted with tech support to no avail.