Wyze may not have meant to disable the V1s, but they did. It has been almost a month, and it has only been addressed by Wyze in the past week and as far as I know only in this thread. So understand anyone who believes that Wyze will only put in a token effort and then just ignore the problem.
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I donât believe Iâm misinterpreting their words. It will take resources and a focus/priority to determine how to fix the app for V1 cams and then more to actually fix it for V1s⌠I would consider that to be support from Wyze for the V1s.
What other support do you believe theyâve stopped or no longer offer?
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I think they are busy with their new popcorn maker and vacuum cleaner with built-in gun case.
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@WyzeJasonJ above is active on this thread and helping with troubleshooting the issue. He reassured us that Wyze will get the V1âs and V2âs working again. I believe it is a problem with their backend service and not the camera hardware.
Let us exhibit a little patience and wait to hear back from him.
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I can confirm that when a V1 is powered OFF and then powered ON, the camera will not connect, but will constantly flash the blue LED. I am able to delete the V1 camera. But then, when I try to add that same (now deleted camera) as a new device, the camera still flashes the blue LED and it cannot be added as a new device. Therefore, once powered OFF, the V1 camera is no longer usable at all.
This has happened with every V1 camera I have that was powered OFF and then powered ON in the last 3 weeks. And, the worst is this: these cameras each have a bridge unit from the V1 Sensor with several motion detectors and several door sensors. Now, none of my sensors function at all!
Please help. None of my V1 cameras function and none of my V1 sensors work.
BTW, I began as a customer of WYZE in November 2017 shortly after they began to sell V1 cameras, and now have over forty (40) devices. I passed the loyalty test. Wyze has not.
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As some of you know, I lost it here a week ago, having not seen this thread when I went through literally hours with off shore tech support, and a supervisor, and not once was told this was a known issue, but rather simply, âyour cameras are old.â
I came back to the thread and realized Wyze Jason had gotten involved and was working with engineers on the issue, and asking for MAC addresses of cameras which folks have provided.
Simply wanted to say that with this info in hand, I too, agree that they have acknowledged the issue, and am more than willing to let them go through their steps to see if they can hopefully allow us V1 camera users, access to our cameras to bring them back on line.
Keeping fingers crossed, as Jason replied to my question as to âWhy canât WYZE have the decency to tell us they have shut down V1 cameras?ââŚâŚwhen apparently they have not,
so I stand corrected and hopeful theyâll bring a solution to the table.
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This is what Wyze says:
- One (1) year of bug fixes, maintenance releases, workarounds or patches for critical bugs, as determined by Wyze in its sole discretion, from the EOL notice date. Wyze customers may be required to install newer software versions to receive any of the above continued software support.
I donât know when the v1 EOL was but I think weâre still in the happy period. Now on with the showâŚ
I canât speak for Wyze, Iâm just some guy on the internet, but I interpret support as customer troubleshooting setup & hardware issues. For example, if you had a version of Windows 300 and it required server anti-piracy verification every time in logged in. I would expect them to maintain that server for decades.
In this case, I think the proper course for hardware with âcloud dependenciesâ is:
a) refer all CS requests to the user forum as it is EOL for support
b) require QA on future updates to ensure no product breaking
c) maintain necessary servers for older products
d) correct bugs/issues that essentially brick the hardware
e) do all of this for at least 10 years or fewer if heavy discount on current products offered
Does Wyze agree with that? Well, hell, I donât know but I wish I did because in a few years I will be in the same position with my V3s. If it were a standalone product I would expect at least 10 years of indoor usage and 5 years outdoors. But Iâm guessing Iâm being wildly optimistic.
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Good morning WyzeJason.
Any word from Engineering regarding solution to this issue?
Thanks.
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I do not have anything new to report unfortunately. I am still reading everything in this thread and passing it along. I will be inquiring in a bit to see if they have anything new to provide.
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I am following this thread and just wanted to share I am having the same issue.
I have 3 Cams - a v1, v2, and v3 - and about 2 weeks ago I lost connection to the v1. I have tried everything, including deleting it from the App and reinstalling - but I am having the same issues as others. The v1 does connect to my network - which I can see in my router app - but it does not connect to the app and the app will finally time out with a connection error message. I am then left with a flashing blue light on the cam. I have tried many times and tried to do it from multiple phones and an iPad.
I will keep checking in on this thread to see if a resolution can be found.
Thanks WyzeJasonJ for anything you can find out for us.
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Can you find out if your technical team was able to reproduce the issue on their end and are on the path to a fix?
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I am in the same camp as the others here. I have a combination of V1, V2, and V3 cameras in use at a few properties. I noticed last week that one of my V1 cameras was no longer updating so I attempted to replace it with another V1 that was no longer being used. After an hour screwing around, rebooting routers and swapping cables, I decided to (just in case) look in the forums where I found this thread.
The only reason that I still use the V1 cameras in certain locations is that they communicate to the sensors (specifically the motion sensors). If I need to buy new cameras that is not that big of a deal, but all of my V1 cameras have multiple motion sensors attached to them through the old legacy plug-in hub.
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You can still buy the black V2 on the Wyze website and it supports the old bridge.
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Anyone that is having the v1 issue could you attempt to get your camera back online again and let me know if there is any change.
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No change for me.
iPad goes from screen saying âConnecting âŚâ and then after a few minutes errors out with screen saying âConnection failedâ. v1 stays blinking blue
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@lhocman
Please try rebooting the camera if you can.
The camera was not plugged in for the last few days - so should have been a fresh boot. However, I did try to unplug and then replug it in and got the same result.
@lhocman
Thank you, could you do me a favor and submit a log and post the log number here. Could I also get the MAC address of the cam you send the log on?
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I am not sure how to submit a log. I did contact support via chat, and was basically told v1 is not supported any longer - which is why I thought I would try the support groups.
@lhochman
To submit a log follow these directions.
Go to Account (bottom right) > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field.
While the v1âs are no longer supported they should still be working.
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