Just tried all 4 cameras, whose MAC’s, I previously submitted and here are results.
On first camera, I plugged in and held Setup til Ready to Connect.
It found my network automatically, which many times has not been the case, but no connection with a verbal response of…”Could not locate/find specified network.”
Then tried second camera and got Failed connection with suggestion to reboot modem, and router which I did, and ran set up again with Failed connect msg.
Same on the 3rd and 4th cameras, but in most every case, the setup routine remembered my network and password which has not normally been the case.
Only other observation and am not positive, but it seemed like it spent more time searching in each case before getting Failed to connect again
@jackslack
Thank you for helping out, if you could send a log from one of those cameras you tried and let me have the log and MAC address I will give it to the PM now to look into.
A4 DA 22 20 9E A0
LOG ID - 629998 (I was not able to select my affected device because I had deleted it from the app and have been having this error when trying to reinstall)
[/quote]
I apologize again to everyone having this issue and I hate asking for users help, but if anyone would like to help here is what I would ask you to do.
- Power Cycle you Cam v1
- Try to connect the camera.
- Let me know if it connects or not and let me know if this is one that was deleted or still part of the app.
If it connected great, if not continue.
4. Send a log using Account > Wyze Support > Submit a Log > Select your device if it is still in the app and describe the issue in the description field.
5. Give me the log number and MAC address associated with the log.
A big thank you to anyone that can help out.
I just tried one of my V1 cams that is still in the app. Did 1-3 and no go, error 90.
Submitted log #630096 and MAC: 94:51:3D:12:7D:95
Thanks for working on things
I also have a couple V1’s that have been deleted from the app that I can try things on if you need me to. Right now 4 dead V1’s (3 deleted and 1 still in app).
I just tried the above with my v1 that had been working until a few months ago. I had deleted it out of the app and tried re-setting it up, but no go. I tried again, and it still won’t connect. Unfortunately, since it’s not in the app, I can’t send a log, but just wanted to confirm that still unable to setup a (previously working) v1 cam as a new camera.
@WyzeJasonJ doesn’t that team have any V1s to test with? As far as the reports here have gone, all V1s are losing connectivity the moment they lose power?
Still no luck with a previously added v1 or a newly added V1. Submitted a log with the previously added one. Log ID: 630707
Since Support had me delete all 4 V1’s from the App in my many attempts to re-connect them, I do not believe I can provide any logs in my failed efforts yesterday to re-connect them,
If I’m doing something wrong, or there is a work-around for producing any logs you may find helpful, please advise and I’ll do anything to get my situation with these 4 cameras resolved.
Thanks.
To be honest I have not asked them that. My assumption would be there have to be some to test. I know with me personally it is the only product I do not have but by the time I first found Wyze the v2 was out.
I got onboard after the V2 was released but I wonder if/when the V2 suddenly no longer works I could use TinyCam for everything. Well maybe just the HSB/Wyze app for sensors.
I doubt it. TinyCam’s normal Wyze compatibility requires a login to Wyze servers, and if the V2 hasn’t successfully registered…
Unfortunately RTSP also requires Wyze login so even that firmware wouldn’t help, except in the case of Dafang.
Stumbled upon this as I’m having the same issue with two v1 cameras. One already deleted and one not. Log submitted for camera not deleted, please see below.
Log # 631467
MAC Address: 94:51:3D:12:9D:F2
Been with Wyze since 2017 so really hoping this isn’t the end of the road.
I’m having this same problem - 2 of my V1 cameras just stopped working and when I try to reconnect them I get the same error message everyone is reporting above. I’m posting to follow this thread. I do not know the MAC addresses of the 2 cameras.
You can find the MAC address by going to camera settings > Device Info > MAC.
Only if you can connect to the camera but, unfortunately, I removed the camera from my app thinking I could do a ‘fresh’ connection. Now the camera won’t connect so I have no way of getting that information
Never had a V1, but the V2s and V3s also have the MAC address on a sticker on the bottom of the mount.
Jason
Do you have some sort of an update from the Wyze technical team on when this issue will be resolved ? We have had lots of people reporting the same issue for a while only on this thread and it would be good to get some news on timeline to a fix for this.
Omair
@omairaslam
I do not have a timeline, we are still trying to track down the issue, which is why from time to time I will circle back and ask for some info or ask people to try and connect them again. I will definitely circle back here when I have more information though.