For about one year my notifications on Cam-V3 worked fine on Android. From today afternoon it suddently stopped working. Tried all checks on phone settings/notifications and Cam V3 Push-notification settings. I have the latest version 4.36.8.15 and it says my cam-V3 is up-to-date. I tried loading Wyze app on iOS and another android phone., but no notifications., but all apps are detecting the Event-motion triggered. My relative shared his camera and its notifications are received by me on my phone, so there is no config/settings issue. I have emailed Wyze Support., and got a response that is not very helpful (advised to do usual procecures to check notifications settings. power on/ restart etc. ) Further I was advised to do a Factory reset., which anyway one cannot do when away from the camera at a different location. Any one else facing similar issues., if any tips to fix this?., thanks in advance.,

It would truly seem there is zero urgency from Wyze, @JimmyHa @WyzeBaohua . There are many many reports of issues rather it be, notifications AI and non-AI or the simple fact that AI fails to detect as it was 2 weeks ago. I really wonder how many calls they are getting with the same issues that are not a part of this forum? I’m not amused by Wyze and their questioning of customers who did nothing to their settings and have there equipment stop performing as advertised. Wyze questioned settings, 2FA, does someone have your account password, what settings did you change, we are continually updating AI algorithms (which is total hogwash considering they worked really well then stopped all the sudden). All the while they slightly mention quietly, we are working on some things. They have failed to be straight forward, open, and transparent as they claim to be. Wyze, its time to hold yourself accountable, admit your issues, and reaffirm you ARE working on them. Your long weekend is over, time to get to work for the ones who support you and the company. Let’s go!

Sorry for the trouble. We are investigating the log for the missing sound notification issue and duplicate notification issue. Thank you for submitting the log.

Thank you. And just a few minutes ago I also had a missing non-AI “motion” notification.

I’ve gone from loving my Wyze cameras to thinking about replacing all of them in just two weeks here. The issue is beyond ridiculous! I work in an IT department, and when a major issue comes up, we work on it until its fixed. Wyze effed something up and won’t admit it and my guess is they can’t roll it back either. This better get fixed soon, or my Wyze cams will be replaced with something that actually works.

I mean come on. Is it really acceptable to think this is not detected as a dang vehicle??? And that the system needs to learn this is a vehicle when 2 weeks ago it had no issue at all? This is what I’m paying for in CamPlus??? Bout to start replacing some cameras around my home. @WyzeBaohua @JimmyHa

We found the root cause for the missing sound notification issue, and we will deploy the fix in the next V2/Pan firmware release. Thank you very much for posting this issue.

Thanks. Any idea how long that might take?

Did you happen to find the fix for AI detection that doesn’t work anymore or the notifications for the V3? And why wait to release a fix when it’s an issue causing service interruptions? You didn’t do this for the IOS issue……. Is this a way of buying more time to actually fix or find the issue?

@JimmyHa and @WyzeBaohua any new updates for everyone else’s issues? Any time frame for GuitarMan? People are asking questions and not getting answers.

Notifications suddently stopped working without any config changes

Cameras

Pdiddy January 18, 2022, 6:48pm 176

But wait a sec, one of my cameras IS detecting a vehicle. Check it out….

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Notifications suddently stopped working without any config changes

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