I have three cams. Two are V3 and one is black OG.
I’m using a factory unlocked Google pixel 7 purchase directly from google. Everything is up to date
After more recent app update/firmware, but nothing that I had noticed instantly, the Wyze app and pixel 7 do not seem to be working and I cannot fix it.
The camera was still send me notifications with thumbnail but yet when you try to look at it it will not load or have trouble loading or only load a still.
In the summary panel, it will be the last camera to load but then I noticed it wasn’t actually loading it would throw up the latest thumbnail . This was misleading until I looked at the timestamp and noticed it wasn’t changing.
I submitted tickets and spoke to support and we tried everything including completely factory resetting the cam.
Finally one representative assimated try it on a different phone and I had an old Samsung a12 and after updating to the latest version of the app so far have not noticed any issues which means it’s not the cam. The a12 is running Android 12.
However I’m not seeing that there’s a widespread issue with later versions of Android or with the pixel 7 and something like this happening so I don’t know if it’s an incompatibility or is something going on with my pixel 7 that might be blocking the OG cam but not the V3 cams?
I have a Pixel 4a 5G running Android 14 and the app works fine. Some have found the app upgrade process from 2.5 to 3.0 doesn’t work well, and uninstalling and reinstalling the app fresh resolves it, may want to give that a try.
My OGs are the fastest of all my cams to load in any view (since the 1.0.82 firmware update).
Unfortunately, all steps were tried that you could possibly think of. As far as what technical support suggested. Everything removed, replaced, rebooted camera rebooted as well to factory.
Customer support went through all the basics including checking the app versions. It was working fine and at some point it changed and I’m not exactly sure what triggered it. But since the camera is working in the older Android with the app, I’m assuming it’s something with pixel 7 or something that my pixel 7 might have set. As far as security that might be causing the issue but only with the OG not the v3s.
I really can’t use the OG anymore as it rarely connects other than when I first reboot the phone. When I first reboot the phone I can access the app fine and it seems to work and then when I go back to the app to look at an alert as it tries to load those three screens it fails with the OG.
When you exit the app are you going to app switcher and actually closing it? If you leave it in the background, your phone may be putting the app to sleep which often causes strange issues. You can toy with the power settings for the app in the android system and see if that changes anything, but first try making sure you’re closing the app fully then go back in.
Unfortunately I know for certain the app is actually closed and not in the background and this will still occur. When I get an alert thumbnail and click on it, it opens the app and reloads it. But the problem will remain until I reboot the phone and a few times rebooting the phone didn’t fix the problem. I had to actually power down the phone.
When the phone opens the app a second time and locks up, I will see the other two thumbnail videos. Time counter are moving but the image In the center is pulsate a little at the edges.
In fact, I didn’t have any problem with the OG camera until they introduced this new app with the ability to see all three cameras at the same time.
Sometimes just rebooting. The phone hasn’t worked and I’ve had to power down so I’m wondering if it’s a memory issue. Does the phone have to have a particular amount of free space?
I’m wondering if there’s any knowledge base on something that could be coming back after uninstalling the app. In other words that if a prior setting was being reloaded in even though you uninstalled the app, I could see that affecting it. Much like on Windows. Sometimes you have to use software to completely clean any trace of software off the system. Otherwise, certain folders remain that get reloaded. Does Android work in this manner? And maybe that’s why I just uninstalling and reinstalling the app doesn’t fix anything?
If you’re talking about the main “favorites” screen and some cameras not being live stream and just kind of blinking between a couple still frames, I have the same issue, as do others. Sometimes that causes further screens to lock up as well. I took the cameras off my favorites screen. I use a camera group as I prefer that (can turn to landscape view) and then go into individual cameras if I want to see SD card footage etc.
Though oddly mine is the opposite, my OGs are always live and quick, my Panv3s are the ones that blink still frames on the favorites (and sometimes subsequent) screen. Do your OGs have the latest firmware?
So at first I thought just moving the cams out of favorites and creating a group was working but it failed by the next morning. I tried moving the camera order around and then again it seemed like it was working but then an unknown amount of time passes and even with the favorites as a group of the cameras, the og fails to load after a Time. Goes by.
I also cleared the storage and made sure that the time sink was correct. If anything at times, it seems that the OG is losing seconds compared to the other two cams. Usually off by a second or two after a short period… I don’t know if that has anything to do with anything. In general, weis has never matched the time stamp of my Reo link Even though I sank them to the same phone. I never understood why they wouldn’t be very close if not exact.
If the live view of the cam is a couple seconds behind and gets worse the longer you watch, that usually means wifi signal is not good enough to keep up. I’ve seen it happen both with the camera having a poor signal and also when the phone/viewing device does. So that might be one thing to check on, maybe it explains your connection issues also.
The problem with that is the V3 do just fine on the wifi signal and never not load and before the updates on the app, the OG black worked the same, AND the cam does not seem to lock up on the Samsung A12
The only difference there is there is no sim card on the A12
eSim vs pSim doesn’t matter (I’ve actually used both in my pixel over the last year, currently eSIM).
The thing to keep in mind with the new app is it really wants to load multiple live streams at once and communicate with several cams at once. Removing them from your favorites helps with this, but cam group does basically the same thing. Where the old app, unless you were frequently using cam groups, you just went into one camera at a time. Obviously loading multiple cams requires more bandwidth. However if your other phone handles it fine (and everything else is identical, both running on the same wifi, etc), then yeah it is starting to seem like something on the Pixel.
Uninstalling the app should wipe everything related to it, but if you want to try the nuclear option:
First, in the wyze app, go into settings and clear cache
Then in android app settings for Wyze:
Force stop Wyze
Clear cache
Clear storage
Uninstall
Reboot
Reinstall Wyze app.
Never know, maybe there is something lingering behind.
There have also been a few comments that the new Wyze app seems to perform better the longer you use it, maybe it builds up some cache and optimizes stuff, who knows. So maybe you just haven’t gotten to the point of it being “stable” as you’ve been messing around with stuff.
All that being said there is definitely some issue with the app and getting confused/freezing when it is constantly trying to load and reload multiple cams. I think it may be a mix of the app and cams both getting confused with all the connection requests. However in my case, closing the app and reopening always fixes it. There should be no reason to have to reboot the phone (and there also should be no difference between rebooting and powering off/on the phone, I suspect maybe the second just gives your cams more time to clear out the excess connections or something).
The Pixel 7 is known for having a lousy cellular radio. I wonder if that spills over to the wifi radio too. Maybe you just haven’t noticed it before as you haven’t had an app trying to open and close multiple streaming connections repeatedly. But from what I recall, the main complaints were with the cellular radio, not the wifi.
The point I think you’re missing is that it worked fine when I first got it and do not have the issues in the Samsung a 12 without a SIM card but connected to Wi-Fi and that I don’t have this issue with the V3. So if everything you said was valid, wouldn’t it apply to all cams on all phones? Because the a12 is a pretty basic bare Bones free phone that they gave me when they switched to 5G.
The OG uses different streaming protocol than the others, and was built to be a cheaper cam so probably has a bit less capable CPU in it. Just throwing things out there to try, if you really think it is an issue with your Pixel phone, not much anyone in these forums can help you with. Maybe factory reset the phone if the “nuclear” app reinstall doesn’t work.
