I went through troubleshooting with support, they eventually realized the cameras are defective and I was told 9 days ago that I would soon be contacted by a ‘replacement specialist’ with further information. I spent money on a defective product and each day that goes by is another that I don’t have working cameras. Is it normal for support to ignore people for 9+ days like this? I have checked my spam folder and am positive that I haven’t missed anything.
Just looking for others experience with warrantying non-functioning products with wyze. (These are v2 cams by the way). Thanks for reading.
If someone important reads this, the support ticket is 312827.
Hello @jwwagner25 I’m sorry to hear about the delay you are having with the replacement. Support may be still backlogged with tickets. I will send your ticket number directly to WyzeGwendolyn and see if she can check on this for you. 
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Hello! I just checked on your ticket and saw that you had a response today. We are so sorry about the delay that you experienced and appreciate you reaching out.
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thank you for the reply. I apologize for being impatient, there has been a lot going on and I am very stressed out! I have spent an amount of time browsing the community forum and it’s clear that you have a solid presence - you really are helpful and seem to care about people’s experiences with wyze products. Keep up the good work!!
Happy Tuesday,
Jake
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You’re welcome, Jake! Don’t worry about your impatience. We understand your frustration and stress and we apologize for contributing to it.
Thank you for taking the time to brighten my day! I hope your week goes better. 
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