Normal for support to go dead after promising to replace defective cameras?

I went through troubleshooting with support, they eventually realized the cameras are defective and I was told 9 days ago that I would soon be contacted by a ‘replacement specialist’ with further information. I spent money on a defective product and each day that goes by is another that I don’t have working cameras. Is it normal for support to ignore people for 9+ days like this? I have checked my spam folder and am positive that I haven’t missed anything.

Just looking for others experience with warrantying non-functioning products with wyze. (These are v2 cams by the way). Thanks for reading.

If someone important reads this, the support ticket is 312827.

Hello @jwwagner25 I’m sorry to hear about the delay you are having with the replacement. Support may be still backlogged with tickets. I will send your ticket number directly to WyzeGwendolyn and see if she can check on this for you. :slightly_smiling_face:


Hello! I just checked on your ticket and saw that you had a response today. We are so sorry about the delay that you experienced and appreciate you reaching out.


thank you for the reply. I apologize for being impatient, there has been a lot going on and I am very stressed out! I have spent an amount of time browsing the community forum and it’s clear that you have a solid presence - you really are helpful and seem to care about people’s experiences with wyze products. Keep up the good work!!
Happy Tuesday,



You’re welcome, Jake! Don’t worry about your impatience. We understand your frustration and stress and we apologize for contributing to it.

Thank you for taking the time to brighten my day! I hope your week goes better. :slight_smile: