I’ve already filled out the survey for the support person, and sent an email, but when I get great customer support I want to call it out.
The other day I had an unfortunate dead Cam Pan v2. I have several Cam Pans going back to 2019, and they are usually bullet-proof hardware-wise. This one died for an unknown reason, being about 6 months old.
I went through the automated support maze and opened a ticked (which can be a little tedious) for a warranty replacement, providing all the required info.
Anyway, Lindz took my case and I had a new camera delivered on my doorstep in one day! Wow.
p.s. I was originally advised it would take 5-14 days for the replacement.
Holy cow! That is great to hear! With all the bad press that CS gets in the forums, it is great to hear of success stories like this! Great Post and thx for starting this topic! Maybe this will start a trend for more great feedback!