No longer getting Vehicle notifications on Wyze Android app

Wyze App
, ,
41

I have a floodlight V2 monitoring cars parked on a driveway. Today, there’s this one car that was captured by an event, driving off. The next time I looked, the car was back, but there was no event. I have a subscription, but I also have an SD card recording “Continuous”. I checked the SD card timeline; it showed the card coming back. But there’s no recorded event, neither in the cloud nor on the SD card.

This isn’t an isolated event. I’ve noticed this before. Is object recognition this bad now? Why pay for a subscription if it’s this unreliable?

42

In my conversation with support, they did ask for the MAC address but I think it was just for warranty details.

They were convinced the issue was hardware, and determined my camera was still under warranty (I bought it August 30th last year, but didn’t install it until December), so they offered a new one or a gift card equivalent of the cost. I was convinced it wasn’t a hardware issue as there is nothing physically wrong with the camera or light and everything else works properly. I also had an electrician install it for me, and I’d rather not have him come back out, so I opted for the gift card for another one down the road.

I absolutely appreciate your input on the subscription. I had only asked @carverofchoice since he had the numerous cameras and the floodlight. I figured maybe the unlimited might make some type of difference, but I only have the two, so I’ll stick with the Cam Plus for now.

I’ll see what happens, I guess. Maybe a firmware/app update changes things

2 Likes
43

Yours is interesting since you’re not getting anything. It could be getting bad. Not sure

44

That totally makes sense. There’s a reason I @‍mentioned him into this topic. His history and experience with a wider variety of these devices trumps mine, and he very well might have a different perspective on the subscription issue.

I think that makes sense for your situation at this point. I can’t think of a compelling reason why bumping the subscription would remedy Vehicle notifications for this one device, but I’m certainly open to more information if that’s actually the case.

You’re welcome. I’m just sharing my thoughts on the matter, such as they are. I’m still stumped on this one and don’t know what the definitive solution would be, but I agree that the issue is related to your specific hardware, though I’m not yet ready to call it a hardware failure and still suspect some server-side settings corruption that’s futzing it up.

1 Like
45

As silly as it sounds. I’m thinking of the old adage “ you get what you pay for”, and I figure, if I’m paying a little more maybe they’ll give me more

I agree. When I check off other motion on the floodlight cam, I get the vehicle notification, but it’s not specifically that. It’s complete motion detection. So I personally think it’s some sort of app or server issue with the vehicle notification part of it. I’m hopeful that a firmware or app fix will solve it, but we’ll just have to wait and see.

1 Like
46

Ok, I resorted to Chatpt5 :rofl: Forgive me.

Ai. :rofl: Always accurate. :thinking::grimacing:

Here’s his absolutely accurate post to appreciate or trash.

Draft Post (Forum Style)

I’ve been digging into what “Complete Motion Detected” means on Wyze cams (including the newer Floodlight Pro / v2), since some of us still get those notifications even when we only want AI alerts like Person or Vehicle. Here’s the clearest explanation I’ve found, with references from Wyze staff and recent user experiences:

:white_check_mark: What “Complete Motion Detected” Actually Means

It’s just Wyze’s label for “Other Motion” — i.e., general motion detected that doesn’t match AI categories (person, vehicle, pet, package).

This was confirmed in multiple Wyze forum threads. Example from July 13, 2024:

“The title ‘Complete Motion Detected’ … means that ‘other’ motion was detected.”
Source

:sport_utility_vehicle: Why Do I Sometimes See “Person + Vehicle” Together?

Wyze AI only triggers on moving objects.

But if a moving object (say, a person) is detected near a stationary one (like a parked car), the AI may tag both.

Wyze’s own Product Manager for Floodlight Pro explained this on Reddit (June 2023):

“The camera only reports moving AI objects… if there is a parked vehicle in the frame and a person moves, the event may tag both the person and the vehicle.”
Source

That’s why you sometimes see a garbage truck + rider or person + vehicle all in the same notification.

:hammer_and_wrench: Fix for Unwanted “Complete Motion” Alerts

If you only want AI notifications (Person, Vehicle, Pet, Package), you need to turn off Other Motion notifications. Wyze buried the toggle, but here’s how users confirmed it works:

  1. Go to Event Recording.

  2. Temporarily switch from Smart Detection Events → All Events.

  3. Go to Customize Detections → uncheck Notify for “Other Motion.”

  4. Switch back to Smart Detection Events.

Reported working for Floodlight Pro in July 2024:
Source

:pushpin: Summary

“Complete Motion Detected” = Other Motion (non-AI movement).

Person + Vehicle can show up together if motion is triggered by one but another is in the frame.

To stop the generic alerts, disable “Other Motion” notifications using the All Events → Customize Detections trick, then switch back.

Floodlight Pro’s onboard AI logic avoids false triggers from parked cars alone—they only get tagged if a moving object sets things off.

That’s the most up-to-date info (as of mid-2024 through 2025). If anyone has newer firmware experiences, feel free to chime in.

1 Like
47

I have personally gotten complete motion detections. In the past.

I had some from a Wyze OG telephoto for sure. not lately any.

When I did get them previously, it was a garbage truck with two cloud Ai possibilities.

Truck/vehicle and the human/person hanging on the back of the truck in plain view.

Oddly, Wyze either changed it, I haven’t seen complete motion detection for quite a while.

Also oddly enough that garbage truck no longer goes back the farmers lane for about a year now.

I do occasionally get person detected from an OG or other standard cameras from cars passing on the road 75 feet away.

Why they see a person occasionally over a larger car is beyond me. it is rare though.

My OGs stucknin window mounts and Its see her hair, pony tail style, as animal occasionally if she’s in close.

Makes me laugh out loud.

I also read the Ais description of complete motion and that’s whatvuts supposed to mean.. I think.

1 Like
48
1 Like
49

There’s no “Other Motion” in the settings. There are only “All Events” and “Smart Detection Events”. Motion events are under “All Events”.

In my case, “Smart Detection Events” is selected. And under “Customized Recordings”, I have checked “Person”, “Pet”, “Vehicle” and “Package”

In the past, it worked well. But in the last 3~4 months, motion events began appearing. That’s the whole point of subscribing; to not be flooded with motion events.

50

On my V4 there is, if you followed the directions, perhaps not every camera.

Screenshot_20250824_081734_WyzeBeta
Screenshot_20250824_081734_WyzeBeta1080×2112 144 KB

51

This is my V4’s “Event Recording Page”. There’s no “Other Motion” setting. Firmware version 4.52.9.3415, Android app v3.6.6(683)

image
image216×463 16.8 KB

52

I just changed all of mine. OGs, Pan V3’s and V4s. 14 had it.

Did you do this?

  1. Go to Event Recording.

  2. Temporarily switch from Smart Detection Events → All Events.

  3. Go to Customize Detections → uncheck Notify for “Other Motion.”

  4. Switch back to Smart Detection Events.

I’m running Beta everything, don’t why that would make difference though.

53

Yes, I did that last night to make sure. What versions are your app and firmware?

54

All Beta.

55

You should have noted that you’re doing beta. Most people in the forum are not on the beta program.

56

Can anybody here verify this regardless of beta, wouldn’t think it matters.

I hear the poster — Wyze made this confusing. On some firmware/app versions, the “Other Motion” notify toggle only shows up after switching Event Recording to All Events, Even Beta.

Then checking Customize Detections. That’s how it is on all 14 of mine (Pan v3s, OGs, V4s). If you’re only looking under Smart Detection Events, it won’t appear.

57

It doesn’t matter. This is not a beta-only experience. What @G2740 is describing is present in the current production app with cameras running production firmware. @p2788deal is showing the Customize Recordings screen, while @G2740 is showing the Customize Detections screen. There’s a difference, as has been noted multiple places in the Forum, such as these:

58

Yes, that’s very confusing. I found, “Custom Recording”, and on mine, “Other Motion” can’t even be disabled.

59

Yeah, you can un-check only the NOTIFY column, not the TAG column for Other Motion, and only on the Customize Detections screen.

This confuses a lot of users.

60

Both “Tag” and “Notify” are greyed out.