Few Duo Cam Doorbell questions please

Cameras
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50

I don’t have Duo Cam Doorbell, but I’ve seen this happen with other Wyze camera and doorbell models, and I’d expect the remediation steps to be similar (at least I hope you have the same kinds of settings screens as something like Video Doorbell v2). Try this:

  1. Navigate to the doorbell’s  Settings ➜ Event Recording.
  2. Under RECORDING PREFERENCES, select All Events and then tap Customize Detections.
  3. On the Customize Detections screen, deselect Other Motion (and possibly Other Sounds) in the NOTIFY column, then tap back to the previous screen.
  4. Back on the Event Recording screen, select Smart Detection Events (and optionally tap to double-check your selections on the Customize Recordings screen).

That may be necessary sometimes because the “Other Motion” and “Other Sounds” lines aren’t available when a user has Smart Detection Events selected, so you have to temporarily select for All Events in order to navigate to and deselect that option. It’s annoying, and some of us in the Forum feel that it’s a bug and have expressed this to Wyze.

information Note that your selection on the Event Recording screen determines what destination is available:
  • If the Event Recording screen has Smart Detection Events selected, then tapping Customize Recordings takes the user to the Customize Recordings screen.
  • If the Event Recording screen has All Events selected, then tapping Customize Detections takes the user to the Customize Detections screen.

I imagine your detection/notification preferences were reset when you set up the doorbell as a new device again.

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