Welcome to the Forum, @sandiegocounty! 
Please note that you’re replying to an old topic and that you’re probably more likely to receive a community response if you create a new topic where you provide more specific detail about your experience (e.g., what Wyze app platform and version you’re using, what Cams your using, your Cams’ firmware versions, etc.).
How did you attempt to contact Wyze Support? Be aware that if you submitted a log from the app that this is not the same thing as creating a ticket and that Wyze Support generally does not reply directly to log submissions.