No audio on recordings or livestream

I have just reviewed 2 wyze cams and recording is working but there is no audio on livestream or playback. I have made sure record audio is turned on. It is detecting noise but not producing an audio recording. As I’m in Australia I’m really hoping there is an easy fix. Can anyone help

For the recording aspect, go to the Camera Settings > Advanced Settings > Record Sound and make sure it’s switched on. If you can’t hear sound on the livestream and the Sound button is turned on, and your phone’s volume is turned up and not muted, then you’ll probably have to submit a support request.

I have the same problem.
My pixel 2 picks up white noise only. Other LG phone doesn’t get anything.
Was this resolved?