I realize this morning that I didn’t think to ask about your Wyze app version. I say that because I’m on the latest production version, 2.50.5.449, and I’m still getting the notification badge as a dot over my Wyze icon. I’m not an an app developer, so I have no idea if an app has to be coded differently to account for a notification dot versus number. I don’t know if this could be a bug in the Wyze app specific to the kinds of notification badges (the number) that Samsung’s Android launcher uses.
I think this would be my approach (much of which you’ve already done):
- Ensure that notifications are enabled in the Wyze app:
- for the app itself:
Account > Notifications > Push Notifications > **Enable
**
- for whatever device(s) you want to notify you, for example selecting a Cam OG:
Settings > Notifications > toggle button on
> tap Manage beside Events > ensure that the events you want have checks
in the right-hand NOTIFY column
- for the app itself:
- Ensure that notifications are enabled for the Wyze app at the Android level, as described in the Samsung support article linked above.
- Intentionally trigger an event (e.g., walk in front of a camera if you have it set to notify you on motion or person detection) to see what happens:
- Did you get a notification badge number on the Wyze app icon?
- Did you get a notification in the list that you should be able to see if you swipe down from the top of your screen?
- If the number isn’t appearing the way you want, then at that point—knowing I’d just intentionally triggered an event that should generate a notification—I’d probably submit a log from the Wyze app:
Account > Wyze Support > Submit a Log > Account and Services > Notifications.
- I’d follow that up with a Support ticket. (The e-mail message that Wyze’s system generates and sends you after you submit a log will advise you to do that, as well.) Even if Wyze Support doesn’t solve the problem, at least at that point you’ll have ID#s for both a log and a ticket, and sometimes the forum Mavens or Moderators can help to escalate your support request if they have that information.
I like the multitude of customizations that Android provides, but notifications are really tricky and sometimes maddeningly frustrating because it seems like they can be affected at so many different levels. No matter what I’ve tried so far, I’ve still never been able to get the “App provided sound” to work for notifications from the Wyze app for me.