I personally like that Wyze is constantly offering more new products. I don’t think they have abandoned their previous products at all. I see more updates from Wyze constantly than almost any other IOT company I have products through, including some of their big competitors. I wish the other companies would be making as many updates constantly.
I know we all get a little frustrated that our pet wants aren’t done on our own timeframe…I desperately want Wyze to provide Home Assistant compatibility more than basically any other change, but they have said it is not a priority and not on their timeline yet. It’s frustrating, but that doesn’t necessarily mean that they aren’t doing anything. I am constantly testing out all their new features and helping out in the beta forums and with new testing stuff, like the new rules engine, and the AI and working with employees on lots of stuff that way, so I know first hand they are constantly working on improvements of things that are already out there. One need only look at all the official firmware updates, let alone the beta firmware updates and tests, not to mention who knows how many Alpha updates and test we can’t even say…both in-house and extended group testing.
Wyze even just mentioned in a new email that they have over 150 engineers working to improve the products they have.
WebRTC is now deployed on all v2 and Pan cameras. It will be coming soon to v3, Outdoor Cam, and Video Doorbell.
This is a huge win for our engineering team! We have more than 150 engineers working to improve our products every day. There’s still a lot of improvements in the works! If you have feedback or ideas, we’re always listening
In their AMA last fall, they explained how adding a bunch of new products isn’t affecting their support of previous products. Here is a transcript of the relevant sections of that from the founders:
Basically, when they grow they simply hire more employees to handle stuff, they aren’t taking away time from things already there. They expand. There might be shifting around or whatever, but they aren’t just abandoning anything. None of that has been my experience at all, especially compared to their competitors that I have devices with and haven’t resolved severely critical issues they’ve known about for years and still ignored, and almost never do any firmware updates or tests of any kind. That’s one of the reasons I keep coming back to Wyze as my primary because I am impressed with how often they address things and work with the community and listen and give new firmware, etc.
They’re not perfect by any means, and I am really frustrated they won’t do some of my biggest pet wishes…but I acknowledge they’re going to do what they feel is best based on several factors (greatest impact, difficulty, cost to implement, amount of effort required, will it increase their market significantly, etc). I’m totally in the frustrated zone for my main desires…but I would feel I was being disingenuous if I tried to say they have ignored their earlier products when I very much witness the constant changes and updates and effort first hand all the time.