Getting more and more common with the newer routers (I’ve always changed it to use a single one anyway for as long as I can remember). I’m guessing they’re doing it in all Wifi7 routers since you have to use the same SSID if you want to attempt the combining of bandwidth feature (which I can’t see why anyone would need and will likely be problematic).
I also do this for convenience, even though my primary access point is the ISP-supplied gateway that allows the 2.4 GHz and 5 GHz bands to have different SSIDs.
I’m still curious about what’s actually going on with @michblkbear’s setup, though.
I’m suspecting it is just confusion at not seeing the “2G” or whatever network name. It will probably work fine if they just go through the setup, but who knows, maybe it will require that workaround that was posted from the ISP site.
If it is the new Spectrum WiFi 7 router, then it should be this model SBE1V1X / SBE1V1K. The box list it as SBE1V1K, but the manual list it as SBE1V1X.
The chances of a Cable company including a router that doesn’t allow 2.4GHz and 5GHz at the same time is almost impossible. There is no way.
I would contact Spectrum support so they can walk you through it. If you post the actual model number they gave you then we can definitely find the details, but if they didn’t include 2.4GHz and 5GHz in their router gateways, there would be outrage all over the internet by now. I would’ve seen it on some of the tech sites I follow and read. There is no way they wouldn’t be posting about this. There is for sure a misunderstanding somewhere. This is basically impossible.
But let’s assume it is. The solution is to buy another router to connect to the Spectrum Gateway…literally ANY router and it will give you 2.4GHz access and solve the issue.