You make a valid observation that the differences need to be made more clear to the average person. I know Wyze has been working on making comparison charts to help people, and they expressed the intent to try to have 3 categories of cameras going forward: Entry level, Medium and higher end/Pro lines of cameras. I think if they devise a good comparison chart outlining a lot of these differences it could help people figure out which camera is the best for them. I definitely like the idea of entry, medium, and high/pro because most people choose Wyze to try to get the most affordable option they can, and these OG’s and the Pan V3 help with that. They should definitely continue to have a line of the most affordable possible option, but I also like having cams on the higher end, with 2K, etc. So I am glad they aren’t just sticking with only as affordable as possible because 2K is what I am mostly switching to (though I still have some of each).
This feedback from everyone will all be very helpful to use in outlining a more clear chart or comparison of why different cams are better for different people. They should certainly incorporate several of the points here into the chart for things to consider.
One thing I like about Wyze though, is that it’s not too big of a deal if you make a bad assumption or didn’t understand all the info right away. Whatever you buy, if it turns out not to be what you needed or expected, Wyze has a good 30-Day return policy, so it’s really not that big of a deal. The Home Depot is really good about returns of Wyze stuff (and anything else) too. So really, I don’t think anyone needs a live consultant first. If you buy something, set it up and find it doesn’t suit your needs, just return it. No big deal. Different people have different needs, and that’s okay and Wyze is really flexible with that. People rarely return stuff because in the end, Wyze is still the best deal in town. We all always want more, but in general they offer way more than most at way cheaper than most, and accept feedback WAY better than almost any others I’ve ever dealt with. I’ll still always advocate for improvements and changes, but as far as corporations go, they’re hard to beat overall…at least for the things I most care about. I totally respect that others have different needs and priorities. No judgement here, in fact I WANT lots of other people to have other preferences so there continues to be competition and need for innovation and looking for ways to improve. If Wyze held like 90% of the market share, I’d probably start moving most of my stuff elsewhere. I don’t want anyone to have a monopoly as that leads to stagnation and control issues. But as long as there is good competition, Wyze continues to be my primary preference by a large margin. And I’ve recently been seeing social media posts by other people who say things about how they tried to leave Wyze, including going to places like Nest and Ring, Arlo, Eufy, and many others…only to find the place they went to had even more problems and they regretted trying to leave Wyze, realizing they were much better than they thought, and came back again, telling people the grass was definitely not greener, but it was more expensive for less. That’s been my experience too. I have dabbled with several other companies (I like to have redundancy set up), and so far nobody has impressed me as being anywhere close to the things I like about Wyze. They’re not perfect, and they’re still a corporation, but most of their differences from the others are strengths overall.
Plus I love most of the Wyze community. I have checked out other communities, and Wyze is my favorite, though there are a lot of things I like about Home Assistant too.