Has anyone experienced this and figured out how to solve? I haven’t been able to find anything googling my situation and Wyze Support has been lacking. My new Cam V4 is not operating as expected under my Cam Unlimited plan. Its shows up under the devices covered by my subscription on my account, bu…

:astonished:Yikes, sounds like a nightmare. When I added my V4 to unlimited in March it automatically got assigned and is working using the iOS app. Have you tried deleting the app and loading it again or restarting your phone/device? Maybe log out of the app completely then log back in? I would b…

I have the exact same problem. Tried everything. No luck

Thanks. Tried that and no luck. Going to try and call them this afternoon.

I am having a similar problem. My new two Cam V4 do not show up in the app under HMS setting but do show as available cameras on the web. Bought these cameras to upgrade my outside V3 cameras. How can the latest model camera nor just work?

Forgot to mention I have Cam Unlimited

[image] rnorris583: My new two Cam V4 do not show up in the app under HMS setting Wyze has yet to add Cam v4 to HMS. It’s been noted here: Add more Cam Models to HMS Security Cam Compatible List

I am having the same exact issue. New Cam4 on unlimited plan (all other 8 cams are working fine). Cannot change options as it keeps telling me to add it to my unlimited plan. Wyze keeps switching me to new people (I’m on my 3rd person now) and they start all over with the same canned responses fr…

How do you call and get a real person? I can’t find that information anywhere :frowning:

[image] jmfrancis55: How do you call and get a real person? I can’t find that information anywhere Just ask the chatbot for the support phone number. You’ll get: (206) 339-9646 - USA (581) 500-1166 - Canada

Thank you all. We are checking this issue. Any chance you could provide me some logs and the snapshots of what you sees from event page of these v4? Thank you!

New Cam V4 not working with Cam Unlimited Plan tho the cam is listed as under the plan in my account

Services & Integrations

Seapup June 20, 2024, 6:17pm 8

Wyze has yet to add Cam v4 to HMS. It’s been noted here:

Add more Cam Models to HMS Security Cam Compatible List

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New Cam V4 not working with Cam Unlimited Plan tho the cam is listed as under the plan in my account

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