Cam Plus Unlimited not showing in Services on App

Services & Integrations
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Cam Plus Unlimited not showing in services on App.

I’ve had problems with this service appearing in my app from the first day. It was fixed one time on the backend, and it appeared but now it has disappeared again. I have called customer service 2 times, and no help. The last time they said they would work on it on the backend, and I would receive an email. I got an email 2:11am telling me to do the same generic troubleshooting.

Is there something the user can do to fix this problem as I thought it would be a simple process of paying for the service and being able to use it.

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I have the same issue; thought it would be instantaneous.

1 Like
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What steps have you tried so far? You said basic troubleshooting but that’s a little vague.

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    1. In your Wyze app, navigate to the Account tab > tap About.

  2. Your current app version will be listed beneath the Wyze logo.

  3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.

  4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.

  5. Check that your Wyze Cam’s firmware is up to date.

  6. You can check this by going to the Account tab > Firmware Update.

  7. If there is an update available for the camera, please move forward with updating it.

  8. Verify that your camera does not have another subscription or free trial applied to it.

  9. You can check this by going to the Account tab > Services

  10. Logout and re login

  11. Delete and reinstalled the app.

  12. Checked wyze website online to see if it is listed under service, and it is.

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I posted exactly what was done, and no response from you. As you responded vague I thought you had a solution.

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Welcome to the Wyze forum @C9plain.

Sorry to hear of your troubles.

Just for clarification, are you using the same userid and password on the WYZE App and the WYZE services page on the website?

When did you last receive a response from WYZE support? Can you please post your WYZE support ticket number(s) here.

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I uninstalled the app and reinstalled it.

Both the app and web browser. Use the same username and password

There appears to be some kind of disconnect

On the web it shows the unlimited annual purchased yet on the services it does not show the service offered

However, on the app, it shows two paid cameras, those are not on the web view.

bazaar.

Russell.

1 Like
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I am do not want to hijack this hread but would like to validate that I am having the exact same issue that russjunk is having. Have also seen on other forums where others are having the same issue.

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