Just to clarify about the use of the term band here, do you mean that the 2.4 and 5 gHz bands have a totally different SSID “NAME” being broadcast? Like one is called Internet2.4 and the other Internet5g and then you can select which one to connect to and you know which is which because they’re named differently? Or did you mean something else by saying they are on different bands?
I am guessing you also already had all the devices set up under the old router and are now using the new router with the same SSID names and passwords, and are just wondering why the Wyze devices aren’t connecting to it yet, correct? If this is true, then I have seen it sometimes take a while for the devices to connect to the new router because they somehow seem to care about what the MAC ID was of the previous router. At least that what it has seemed to me the 4-6 times I have switched routers. Some connected right away, and others took 1 or 2 days sometimes to switch to the new router. Some things that helped me get them to connect to the new router faster:
- Rebooting them (turn them off for a while to clear all the RAM, etc…at least 30 seconds, but several minutes is better). Then turn them back on and wait. I had some devices take 1-2 days to acknowledge the new router.
- Do set up all over again for those not connecting yet. You shouldn’t need to delete the device first, just start setup again in the app and act like you’re setting up a new device. Then none of your rules will be deleted or any other integrations, it will just sync to the new network and everyone will keep working as normal.
It’s usually devices that are using an older chip that stall out like that when you try to switch routers. The devices will work fine again, they’re still good, they just like to cling to the router they were set up on. If that happens, either wait long enough, turn them off then on then wait long enough or go through set up again to link them to the new router. That is frustrating when you have a lot of devices, I understand. I have over 200 Wyze devices and I have changed routers AT LEAST 4 times or more, so I have been there, believe me.
Let me know if you get your situation resolved.