New 2.6 Beta App and Firmware released!

Bouncing my phone and the cam in question resolved my 0% Wifi issue above after updating to the most recent app & firmware alone didn’t resolve it. I’ve also cleared the app cache more frequently of late just to say I did. Have you tired the full spread thusly?

EDIT-1: Ugh, sure enough the dimmed/washout playback effect is back for me too, even with the full rebooting spread. Same result on cam pan.

Hi @NumberOne,
I just wanted to post out again, Starting today 11-02-2019 My Phone is notifying me that the Wyze Device are using my Microphone in the background. I do not have any of my Cams record sound. Could you look into this? I Just want to make sure that there is no security Hole that is allowing the Microphones to be accessed when they should not be.

Thanks for the heads up, @TheNerdCorner, I’ll update the team. Would you confirm your app, firmware, and OS versions (I’m curious if this popping up on both Android and iOS)?

I have seen this as well on my end and we’re looking into the cause. We don’t believe this is a security hole, but I’ll update the thread when I have more information.

Hi WzyeKyle,

I’m experiencing connection issues now with today’s firmware update. Very hard to connect, the. 24 was easier to connect. Also the CMC videos is again doing the fragment not found again. I can click on playback after that and it will jump to the playback though.

App version: 4.6.36
V2 firmware v.
Using Samsung note 8 on Android 9

Thanks for the heads up! Is this behavior persisting whether you’re using different Wi-Fi/mobile data networks?

Hello everyone,

Thank you for the support during beta testing. Here are the final release candidates for the official launch: for Wyze Cam Pan and for Wyze Cam v2.

This is what they change:

  • Continued improvement for CMC stability
  • Improvement for “fragment not found”
  • Other pre-release stability and log changes
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Hi @NumberOne,

Sorry about the delay I was out of town, the App Version this is happening on (still) 2.6.36 Firmware, Android, I do not have an IOS device So I am unable to confirm.

Getting this ‘broken’ screen from time-to-time while viewing events.

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Thank you reporting this. We are releasing another version of firmware next week. And please let us know if you see this again with the next new firmware. Have a nice weekend!

Firmware? Or app? It looks more like an app issue.

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Yes, you are right. Could also be a video rendering issue. Thanks for reminding.

We are releasing Beta app and firmware next week. I remember the dev team working on the split screen issue last few days. If you still see this issue next week after the Beta release, let us know. Thanks.

Doesn’t look like video rendering, per se. It’s just looks like the app is drawing the UI objects in the wrong place for some reason.

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Looking forward to a new beta. Do you know if it address my playback issue knocking camera off line? I actually have another couple of issue I’ve yet to report.

  1. CMC records motion when my V2 switches night-day and day-night. I thought it might be triggering on the click, but I have sound notifications turned off. I’ll send logs next time it happens (tonight!).

  2. If I have a CMC detected, followed immediately with another CMC, the first recording event is shown, but not uploaded. (Clicking on the event says not available or not uploaded yet). This has only happened a couple of times. Next time I’ll do logs.

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Has anyone had issues with trying to zoom in CMC video on Android beta app version 2.6.36.?CMC video can’t seem to be zoomed in on when playing it back. Other cameras without CMC have no problems with the zoom feature. @NumberOne


I have noticed that also Plaidsky.

I have confirmed, Screen split/gap is known bug that our dev department is currently working on fixing. I have checked the status of this bug. Status shows “Resolved”. But, I am not sure if the new code will be integrated into our next Beta release. If not, the new fix probably will be released in the official release though. Thank you.


This issue still exists in Android 2.6.40 with Firmware

App 2.6.40 fixed the zoom issue on playback. Yea! :heart:

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Looking into this for you, @Megamind. Can you send over some app logs since this is persisting on the new app/firmware versions we rolled out last night?