I purchased my Wyze Outdoor setup in Jan. 2022. For the most part I’ve been pleased with it except for the occasional outage but now I’m thinking there is an issue I’m not aware of and hopefully you folks can help.
Since Thursday, Oct. 3, 2024, my three cameras seemed to work just fine for the most part. Since about 6 p.m. central, however, all three cameras have lost connection to the base station. I’ve attempted a total reboot of all devices, including the base station. I’ve attempted to remove all devices from my account and pair it all again. The base station says it is paired to my account, but the cameras are refusing to pair to the base station now despite that being one of the suggested fixes for my issue.
I’ve spoken with support, and the person I spoke with suggested that I needed to replace my cameras, but it seems unlikely that I would have three devices fail simultaneously rather than have the base station’s ability to pair fail.
I’ve made no changes to my network that has for the most part worked just fine for over two years.
Uh oh. That is reported to permanently brick these cams as a “security feature”. Is it saying something about “can only be used with original account” or something similar?
It is possible some portion of the wireless in the base station has failed. Normally I’d say factory reset everything and start from scratch however with this model you have to be very careful as you can lock yourself out of the cams for good. May have already done that honestly, apparently deleting the cams from your account when the cams don’t have connectivity can permanently disable them (as can factory resetting them when they haven’t successfully been removed from your account).
Not sure if it is possible to factory reset the base station only and not cause that issue. I guess at this point you don’t have much to lose…
No factory reset on the Base, only an on and off switch on the back. There is a small hole in the left side of the base by the upper left corner of the USB port. You can stick a small paper clip in there and push the button but I’ve never seen it do anything?
If the cameras are deleted while off line they are toast and can not be set up again even if the Base has a solid blue light showing on the top (Connected to the network) .Connection of the base via the ethernet cable is required for setup and make sure your device (Phone) is on the same 2.4GHz network.
Thank you Antonious. I tried that button, and I agree that it does nothing.
“If the cameras are deleted while off line they are toast and can not be set up again even if the Base has a solid blue light showing on the top (Connected to the network)”
That seems like a glaring design flaw, given that the suggested fix in the FAQs is to “delete the cameras and then pair them again.” Oh well, I guess I’ll cancel my subscription and move on to a different manufacturer.
The FAQ is stupid and I have been saying for years there should be a warning in the box for all the WCO cameras. The plug in cameras do not have this issue. Read PROBLEM Here, Of course if you find this information it’s to late>
According to someone from Wyze that posted here, it was apparently a feature that users requested to prevent their cams from being stolen. Doesn’t seem like it would prevent them from being stolen, just that the person can’t use them.
I suspect that if you first tried rebooting everything and still had nothing, the radio in the base station may have died anyway (or could have been as simple as the power adapter for it starting to go out). Normally when people try to reconnect the cams after “bricking” them, it gives an error about already being tied to an account or something. Yours sound like they won’t connect at all.