My wyze pan cam v3 keeps disconnecting!

thanks so much for the link to that post! Excellent information.

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Another day the Pan V3’s stayed online all day more or less, only noticed 1 time…these Pan seem to be severely effected if I use my microwave. But that’s not what I wanted to say even tho it may be the result of an underlying issue.

I thought more about this and remembered I had turned down the motor speed and sensitivity, just before the whole ordeal with the bulb cam which was just an anomaly I had noticed. Now having went back and tested, turning the motor and sensitivity back up resulted in cameras dropping out. Turned them back down and it seems to be able to regulate itself better.

Which reminded me of when I watched the tear down of the Pan V3. They pointed out that it seemed they were using an odd chip to possibly power the motors. I’ve not dug into this at all yet. But it could be worth looking more into. And if I had to guess regardless of what this chip is, this issue does seem to be power related.

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Update: In the month since I have started rebooting my cameras every 12 hours, they have never dropped off my WiFi.

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To fix the offline issue error 90, error 27 or connection failed just put your camera on either a smart plug or a timer plug set it to go off every day for a few minutes and then back on. I have my two Pan Cam 3’s on the timer plug for about a month now without connection issue’s. It’s a lot easier the have to manually doing it every day.

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…or, they could just fix the f’n firmware.
Many of us that are using the cameras outdoors have them plugged into Edison to USB adapters that are controlled by a simple wall switch. To automate a power cycle I’d have to purchase several smart wall switches and put them on my network. So essentially I’d have a hundred-plus dollar solution to a $39 problem. Unacceptable. Wyze either needs to fix the problem or recall and refund the defective products.

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Yeah, it’s ridiculous after we found a work around for them that they can’t figure a way to program a fix or own up to a hardware failure.

The only reason I thought to try the timer is because I had one not in use.

I originally intended to power this unit with a solar charged 12V battery and 5V converter. (also items I already have) Instead I am confined to using it off a wall socket with the timer.

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For outdoor use I use the wireless Genni Hawk3 cameras, they have work flawlessly for over a year. I use my Wyze pan cam 3’s cameras indoors at windows looking out were I have outside lights. They are the last Wyze products I will ever buy because they all have been nothing but trouble and always flawed with lousy customer supper and lousy tech support.

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I had this same problem with a V3 at my father-in-laws house. It would frequently go offline, or “forget” the wifi settings entirely - start yelling “ready to pair” at 3am!

Like your setup, it was not far from the router with WiFi. I was growing suspcious of the WiFi quality in that location. What really convinced me was I bought him an Alexa mini device for the kitchen - right beside where the camera is, and closer to the router.

The Alexa could “see” the wifi network, but could never join it.

After a day of futile attempts, I broke down. Went to the store, bought a modern router with multiple WiFi transcievers. Had to SPLIT the 5GHz and 2.4 Ghz. These devices refuse to work on 5GHz.

And now the camera never goes offline or starts yelling to pair at 3 am! And the Alexa box works fine too.

So it was absolutely some weird radio signal problem. Maybe metal in the walls or floor? Its a pretty old house, I would not be surprised there is lead mixed into the cement or plaster.

I’m hoping the new firmware from yesterday fixes the problem.

Hi, I purchased the wyze cam pan v3 a week ago and since then it keeps disconnecting from the wifi!

I am sure it is connected to the 2.4GHZ network, is there anything I can do to change the modem setting? I rebooted it and the modem 10 times and still disconnecting!

What is the best channel? channel bandwidth? WPA? etc

Thank you

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Your cam and wifi router may be too far apart.
A distance of more than about 20 feet, indoors, caused me all sorts of connection issues.
My distance was 50 feet (router upstairs, cam downstairs), and I could not maintain a constant connection.
I had to buy a wifi extender to improve the connection. My wifi extender is about 16 ft from the cam and I am now getting reasonable stability.

On a test basis, move the cam closer to the router and see how it goes.

What network equipment do you have? How are you powering the camera? What is in between and what’s the distance between your camera and the wifi source? How many other wifi devices do you have? Need as much specifics as to your setup and use case as possible to help with troubleshooting. The less variables we have to guess the better. :slight_smile:

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Any updates on this one? my v3 still goes offline unless I power cycle it daily

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How are you powering the camera? What cable and what power brick? I see you said you replace another cam with it that itself did not have an issue. Id you move the panv3 to an area closer than your router or wifi source, does it work without issue?

updating to the latest firmware fixed that problem for me.

The firmware upgrade worked for me too. But I used smart plugs at all the hard to get to locations. Ironic, the cheap Wyze cam OF seems to be a lot more stable than the Pan and Tilt costing twice as much.

Original power supply that came with the camera, original cable + usb extension (that worked perfectly with the v2, the issue happens without the extension) the camera is literally on the same shelf as a unifi access point. (again the same environment where the v2 had 0 issues)

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SAME ISSUE WITH OFFLINE - but with my V3.

Here is what was triaged.

  • After going offline, I have to add the device back in. When reviewing the continuous recording to see when it stopped, it was 7am.
  • Each time it went off on multiple days, it was 7am.
  • I have 5 Wyze - 3 of Wyze v2 and 2 of Wyze v3. All within 20 feet of 2g router.
  • The ONLY one with issue is 1 of 2 Wyze v3.
  • 4 of 5 cams are with 4 feet of each other
  • Switched cable and brick with malfunctioning cam with another. Ruled out cable and brick issues.
  • Nooooooo rules are created to disable at 7am. No rules exist at all.
  • Last time, I specifically deleted cam before adding it back in. Still disconnected at 7am and could NOT be reconnected.
  • Plug in v 2.41.0.7
  • Firmware v 4.36.10.4054 and says up to date
  • Has Alexa connection
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Good luck with that. I am on my fourth failure camera V3. I will be returning all my cameras and demanding a full refund as I am frustrated and disappointed with this company. I have never seen so many complaints before for a product. Every time my cameras have gone off-line they do not ever reconnect. I have wasted hours trying to get a technician to help me fix it. They end up giving you a credit so you can buy more crap. I’m so done with this company.