How do i find the beta software?
Maybe there was a batch with different wifi hardware, but I have an older and newer one (newer one came with a bit different mounting bracket) and both seem fine.
If the firmware doesnāt fix it, try different 2.4ghz wireless channels, but sometimes interference can be so bad it affects every channel. Maybe your neighbor is teleporting a couple times a day or something
When my distant one with bad signal disconnects it does seem to take a while to reconnect (the disconnect is usually due to my router booting it due to hitting the -75db threshold I have set). So maybe the fix is just to speed that reconnect up, not sure if it will help with disconnects, but maybe.
I have a couple of pan cam V3s working without problems.
Mmmmā¦. Donut!
Also, welcome to the Forum, @cor1992vett!
Maybe, but what is the neighbor teleportingā¦?
Shares custody of the cat with the ex.
Hi, Iām not good at conversation on a forum. The only reason Iām here is because of my frustration with these V3 cameras. Iām not sure where the proper place to respond to anybody that talks to me. So my apologies.
No apology is necessary. There seems to be melange of unofficial technical support, venting, and general silliness, among other things here. I think the Forum is whatever you (as in we, the users) make of it.
I needed to mount it upside down for my situation. But before doing that, I asked Wyze tech support if that can be done. They assured me that it can be done and that does not impede functionality of the Cam Pan V3. It has a setting to rotate video 180 degrees so the camera views arenāt upside down. Iām not sure if this is a problem for me. Iād say it makes it relatively an easier, less obstructed path to my router line of comm.
No, for me it happened in cold weather. I donāt live in a hot area. My router is one of those that beam forming signals to other devices to concentrate signals supposedly.
Well the larger wall adapters (3 amp instead of 2) helped for a time but three cams auto-disconnected last night. I called the friendly tech lady and she confirmed that there is a fix for this problem in the latest pan cam V3 firmware (4 50 5 xxxx ) which is currently in beta. She said that they want a lot of people to test it before they issue it for general use - they want to be sure it solves the problem.
So it appears they are aware of the problem and they are trying to fix it.
Iām glad to read that Wyze Support is aware of an actual beta remediation and providing accurate information. Often Iāve gotten the sense that the Wyze Wizards arenāt being completely candid when they insist that the engineers are aware of a problem and working on a fix (which they say about the Watch, which hasnāt had a firmware update for several years).
It absolutely can be mounted upside down, and I had one that way for 6 months or so. However it loses its IP67 rating when upside down, so it needs to be totally and completely protected from water, especially where the power plug goes in and the circle where the camera rotates. Mine was under an eave and thought it was protected, but a windy rain storm blew water onto it, which worked its way into it. I had even coated the power plug boot with some dielectric grease, but it got in around where the camera rotates. Once it got wet, I saw it no longer able to connect to wifi and just rebooting repeatedly (and sometimes not powering up at all). So I mounted the replacement rightside up in the same place and have had no issues with water. I actually put that one in a bag of rice for a couple days, and it seems to work fine now, let it go inside for 24 hours and no reboots. But I just tossed it in a drawer as a spare, I donāt trust it to go back into āprimary serviceā.
In my case upside down was a bit more ideal also, but I wasnāt about to go and build some protective cover for it and who knows if that even would have been enough.
Disable beamforming on at least the 2.4ghz band. It causes problems unless all your 2.4ghz devices are in the same direction from the router (even then, it is problematic).
Very common issue for people with IOT devices in multiple directions from their router, having beamforming, especially the legacy kind (which is what these cameras would be impacted by) enabled causes disconnects and connectivity problems.
Iād recommend disabling legacy/universal beamforming on both bands. You can leave explicit/AC/AX beamforming enabled, most devices donāt support it but the ones that do, it is a much more intelligent implementation. Personally, I just disable all types of beamforming, these home routers donāt have anywhere near enough antennas to make it work right. It really only helps if your router is in one corner of the house and all your devices are concentrated within about a 180 or maybe 270 degree area from it. Even then, how much it helps vs. hurts is a point of debate.
Well, bought the requested charging blocks from Amazon and it worked for a few hours and fell off the network as always.
Really hope Wyze can fix this via a software patch or replaces this garbage.
Added to photos to see what Iām getting.
Did you try this test?
From what I can see the fix is to get the cameras back online more quickly when they lose their connection. It probably wonāt stop them from losing their connection, though it should be a lot less noticeable.
Are your cameras simply sitting there flashing blue and red, or are they rebooting and doing the full calibration etc?
If theyāre flashing blue and red (no wifi) this fix should help them get back online quicker hopefully, however you need to figure out why they are losing wifi in the first place. Look through settings on your router and try disabling stuff like beamforming, MIMO, etc to see if it helps (particularly on the 2.4ghz band).
If theyāre rebooting, and youāve already tried new adapters, either the cables have gotten pinched or the cameras got wet or something internally is failing. Internal failure seems unlikely on two at the same time, but both having gotten wet is possible.
@WyzeJasonJ - Directing this issue to you. On 07/22 and 07/23, 2 Cam Pan v3ās stopped livestreaming in the app. Consistent failed connections although other functions work, e.g. motion tracking and cloud smart events. All troubleshooting methods attempted including factory reset. Cameras will setup normally. Now for the big āwhat the hellā, a brand new pan v3 just out of box today is experiencing the same connection failures after setup. The cameras are showing zero bars for wifi signal, yet in my mesh router, the signal to the cameras is registering at 3 bars (strong).
The existing cameras firmware is 4.50.4.9222 and the new pan v3 I did 1 update to 4.50.3.4240. I hesitated performing another update.
Before I start creating tickets and demanding replacements (still in warranty), but it does not appear to be defective cameras based on what happened with new pan v3 I just setup today.
Some insight from you would be helpful. This appears to be a wifi local radio failure within the cameras. Appreciate your input.
Thank you.
@WyzeJasonJ - As a follow-up and update to my previouspost, activity is still being recorded on the sdcard, but cannot be viewed in the camera. I pulled the sdcard and opened it on my pc and discovered recorded activity as late as today. The image for the camera on the app home page is stuck on the 2 dates listed in my previous post. Both within 24 hours of each other. The new cam image on the home page is stuck on an image from today after setup.
Have livestreaming in the Alexa app but not the Wyze app.