I, too, am done. I had many version of Wyze and loved them. I sold my home and all the cameras inside… quietly happy, since no I could get newer versions. I tried the Pam Cam V3 and instantly subscribed to Wyze Live and then… I find the infinite problems with the V3 working ‘solid’ and through Live.
Now I find that after sending the V3s back to Amazon… I find that I am stuck with the Live subscriptions eventhough I don’t have any cameras. I would love to have cameras that work… but they dont!!!
Yep. Same here. Im already looking for another solution that will be vendor agnostic. The newer cameras all seem to have this issue. My Pan 3, the Telephoto and my Wyze cam v3pro. I literally just ordered 3 more too, but Im going to be returning them as soon as they come in.
It’s also a little frustrating that they’re making the same camera for the Roku label, but we cant put our cams onto the TV too.
Omg for the past couple of weeks I go to check my camera and there’s this not conn message on my phones screen and I have to power cycle it by unplugging and plugging back up. This is numerous times a day. Now I shouldn’t have to remember to unplug and plug my camera back up every day I leave the house so unfortunately when I’m not home a want a peace of mind and check my camera…
. NOTHING!
For anyone who is experiencing this issue, we would like your help. Can you please submit a microSD card log if you have easy access to the camera with the issue?
Here is the process:
MicroSD Log Collection Instructions
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds.
On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named xxxxx_log.txt. If there are multiple logs, select the most recent log file.
Well… I hope you figure out the issue, and for the record, as I told support - send me working cameras and I wont be so pissed off about you keeping my subscription money. Not my fault your cameras don’t work!
Is there a specific setting that needs to be turned on? or firmware that needs to be installed?
I’ve tried 3 times now, freshly formatting card inside the camera, restarting it, waiting for the offline to happen, pulling card and re-inserting. It doesn’t ding, and even after waiting a minute when I pull the card and check it, it’s only standard recording folders.
I will get with the engineer and see if there is anything that is missing from the instruction. Can you also let me know what size microSD card you are using in case it matters?
I just replaced my wyze pan V2’s, all 3 started having an issue where they go way over contrast then the lens pans up and loses connection, to never work right again… Now I have v3 and right out the box I’m having this issue of disconnection, wyze power brick and wyze cable, fast fiber net with good wi-fi, the camera has a solid red light and still moves and tracks but the same message about try moving it closer to the router connection issue and never reconnects unless I reboot it by unplugging… really love wyze products and have a ton, but this has really put a sour taste in my mouth about it. I sell wyze products at work and even demo my own cams to show customers since I loved the company and price point, but I really can’t recommend any of the wyze pan cams now. Just hate when I try to get support and you have to go through the 100 fixes you already tried before they see you aren’t new to this. Seeing this issue has been going on for so long on this forum doesn’t give me confidence lol… Hopefully something will be fixed soon.
I have also been dealing with this issue for the past couple weeks. I had 2 v3 pan cams for over a year with no issues. Then I recently purchased 2 more and updated all the firmware. And now all 4 cameras are constantly going offline at seemingly random times. I’ve tried to hardware reset everything and reformat the sd cards but nothing seems to be working. It’s been a headache having to constantly unplug and replug the power cords. It won’t even make a full day without going offline now. Defeats the purpose of even having these cameras as I can never seem to access them when I need to. Hopefully there will be a fix soon but it doesn’t seem likely with how long this issue seems to have been going on with no real updates. Might have to give up and return the cameras and switch to another system.
Wyze enthusiast here, I own 10 cameras, security system, doorbells, ect. Just bought a pan cam v3 and a doorbell v2, won’t load on my app, says they are disconnected but I can restart them from the app and then I see them for 30 minutes then they don’t show on the app. All my other sites work fine. I even installed a new google nest mesh if it was the signal. I get notifications from the devices and can see the events but not live unless I restart them. So I just returned them and installed a new doorbell v2 and a cam v3. Doorbell is blinking orange like the last one, but it connected. I love wyze and it’s a great price but I would pay more for my devices to just work without me doing all this troubleshooting. I don’t know if I should return these or if a fix is coming because it’s not my connection.
I have a Floodlight Pro, 3 Wyze Cam v3, a Pan Cam v1, Wyze Lock, 3 Wyze Bulb v2, and 2 of the Pan Cam v3. The Pan Cam v3 are the only ones that disconnect randomly and only start working with a power cycle. All of my other Wyze devices stay connected. I don’t even have the Pan Cams moving either.
I’ll have to try removing the sd cards from them and doing a full reset but I don’t see how an sd card could cause connection issues. My other cams have sd cards in them as well and they’re all higher quality sandisk cards.
It seems like the connection issues started after the latest update but I can’t be for certain.
I’ve been posting this all over the forum; pan Cam V3s have the weakest WiFi radios of all Wyze cameras. I have 2 installed and one I no longer want to install. The 2 installed Pan Cam 3 have extenders very close to them to make them function. I have V3s much farther out. They were installed before the cam V3s, and they didn’t need extenders.
I have an indoor Tend camera that i bought 8-9 years ago. Always on. In that time it lost connection may be 3-4 times. Lately, I have not had a single disconnect for a few years. Now that is reliability.
Whereas the Cam Pan V3 continues to lose connection randomly and reconnect on its own randomly. The Cam V3 I have is much more stable in connectivity. I even have an old cell phone using the free
Alfred app to use as a security camera. Even this is more reliable than the Wyze Cam Pan V3!! Its even farther than the Pan V3 from the wifi router.
What does that camera do? Don’t compare apples and oranges. I have dlink cameras of that era. They don’t even compare to cam V3 let alone a panning camera.
