My Wyze Cam v3 was bricked yesterday during your latest firmware update. It’s completely inoperative. The red light comes on, but that’s all. No video. I am not able to reset the camera by pushing on the reset button on the bottom of the camera, even if I click the switch on for 30 seconds or more. I doubt if the camera can accept an older firmware flash because the camera is completely broke. Unless you have a definite fix for my v3 that I’m not aware of, then I’m going to request that my Wyze Cam v3 be replaced with a new one. By the way, I’m not going to allow any of my 13 or so other cameras to receive firmware updates until you resolve the issues with your new firmware and the issue with my broke v3. I will provide my contact information upon request.
This is a user to user forum for the most part, your best bet would be to contact support.
The setup button may have some corrosion in it. You can try using something pointed (but not sharp) to press it harder, try to move it around a bit. If you can get it to respond, then you should be able to do the firmware downgrade procedure.
It sounds like the firmware update failed, maybe the connection was interrupted, or the wifi signal is borderline where the camera is. Obviously it is your call whether you want to update the other cams or not.
I have Auto Updates for firmware Off in my App. I like to update each v3 individually to see if each update goes smoothly.
You could try manually flashing the firmware. The latest v3 firmware from March of this year is on this link, so you may not need to try an older version. All of my v3 cameras are on firmware 4.36.16.6114 and working fine.
There is nothing wrong with the switch. There is no dirt in it. It’s been covered by a neoprene rubber seal since I purchased the camera. The only way a firmware flash will work is if the switch is able to activate the existing firmware or some other code in memory to start the setup process. The switch does nothing. It’s bricked. By the way, I did contact support by phone and they wrote up a repair ticket (or whatever they call it). I received no reply by Wyze since then. I sent them an email. Wyze does not reply to emails sent to their customer support team. They advised me to go to this forum or to their channels on social media for help. I just want them to replace my broken camera. I shouldn’t have to spend days or weeks solving this issue because of their poorly written firmware. They broke it in two minutes, but they expect me to spend days or weeks trying to fix it myself when my camera does not work at all. No setup function, only a continuous red light on the front, which flashes off then on once every 5 or 10 minutes. Thanks for your comment and suggestions.
How do you know there is nothing wrong with the button? It is not uncommon for the setup button to get some corrosion in it from moisture causing it to not make contact. You wouldn’t feel this, the button would feel like it pushes in fine. Sometimes pushing it more firmly (multiple times) with something will help. All else fails you can remove the rubber cover and try getting some rubbing alcohol or contact cleaner down in it and then pushing the button a bunch of times. Obviously that impacts the water resistance of the cam though.
If the cam is more than about a year old they probably won’t replace it. May offer you a partial credit toward a replacement cam.
Others have used the firmware without issue, what proof do you have that it wasn’t a connectivity issue or power blip? Not saying it is or is not the fault of wyze, just saying how can you know one way or the other?
You’re stuck in a boot loop which means the firmware is corrupted. Unfortunately the only way to get around that is to get the setup button working and do the manual flash from SD card.
Maybe the button is fine. Sometimes the manual flash takes a couple of tries. Make sure the file is in the root of the SD card, the SD card is 32GB or less formatted to FAT32, and you’re holding the button as soon as you plug it in and keep holding it until it seems to do something.
As Dave said, the button not being overly responsive is pretty common. If you are pressing with your finger, it is VERY common for it not to respond. Use a tool (not sharp) to do the press. I have used a pair of needle nose pliers (that have a good 1/16th inch flat nose). I have also used the back end of a drill bit that is 1/8 inch or a little smaller.
BTW, every single one of my V3 cameras (15 of them) are running 4.36.16.7064 and they are all working, so I am pretty certain that the firmware is not defective.
This all sounds so frustrating. Yes wyze should replace it. Write a letter to the head of wyze. Buy a new one and send bill. I am so sorry, i rarely update as a result.
Update on July 16, 2026. Wyze will not replace my v3. They offered a $15 coupon (or whatever it is) toward the purchase of a new Wyze camera. So I would have to purchase another one of their cameras in order to get any kind of reparation. Apparently Wyze is so short of profit that they cannot afford to refund the entire purchase price of my v3 camera. I have purchased over 50 Wyze products since the inception of the company and that’s the best offer they have toward a long time loyal customer. I recently purchased two more v4 cameras just prior to them bricking my v3 camera. The Wyze rep told me that since the warrantee has expired they cannot refund my money, even though they caused it to break with their firmware update. Of course they refused to admit that their firmware broke my v3 camera. They just said it is old and worn out, or something like that. My other v3 cameras work just fine. By the way, I will never allow Wyze to update my other 20 or more cameras from this day forward. So apparently they can brick our cameras anytime they want to and get away with it by just falling back on the “expired warrantee” excuse. I’m sure it’s all written in their purchase contract when we buy their products, if we are willing to read the fine print. Caveat emptor (let the buyer beware). So, there you have it. This is how our great Wyze PLC treats a frequent, long time customer of theirs (me). I wonder what the Wyze PLC shareholders think about that.
By the way, I would probably have purchased 50 plus more of their products in the future as they roll out new and better products to replace the products that I had already purchased from Wyze. But guess what? Wyze lost me as their customer! I will be replacing ALL my Wyze cameras and their accessories from a different manufacturer. So in effect, Wyze lost thousands of dollars in profit when they screwed me over, just because they would not give me a full refund of my camera that they broke. I’m sure they don’t care. I’m only one out of the millions of their regular customers. I’m nobody to them, and thus they treat me like a nobody. I purchased their very first home “security” cameras. The v1s, v2s, pan cams, etc. even though they had very low resolution video quality and the sound quality was not good either. I believed in what Wyze was doing by keeping the prices as low as possible, so the average consumer could afford to buy them. The prices were right! Wyze was just getting started and I helped them. Thank you for that, but you are not the same company you used to be. Nuff said.
They offered you about 50% of the cost of a new camera for a camera that was out of warranty and that there is no proof was bricked by firmware (Beta firmware by the way, which you accepted the risks of when you joined the beta program). Seems like a generous offer to me, technically you aren’t entitled to anything.
Because of that you claim that you’re going to spend thousands on replacing all your 50+ working cams.
Go for it, just lay off the victim mentality rants.
First of all $15 is not 50% of the original price of my v3 camera. I never joined their so called Beta firmware program. Yes I will be buying my cameras from a different manufacturer from this day on. I will be replacing ALL my cameras, but I won’t be buying any more products from Wyze until they make me an equitable offer that satisfies me, not necessarily them. You make a lot of assumptions about someone you know nothing about. As far as being a victim. There are literally millions of people who have been and continue to be victims of consumer fraud. So yes I am a victim. My main goal is to highlight how Wyze treats one of their regular customers. Someone who used to believe in their company and that Wyze had a great business plan to offer good products at an affordable price. I don’t believe that any longer. You can go on being a boot licker if you want to and making assumptions about me. That’s your prerogative. By the way, I can prove that the Wyze firmware bricked my v3 camera. You are wrong about that and everything else you wrote. One more thing, I never said I bought 50 cameras from Wyze. I wrote that I purchased more than 50 products from Wyze. I don’t need 50 cameras. LMAO.
I tried to manually flash an older firmware. It did not work. Apparently the chips inside my v3 camera are fried. This can happen to any product that contains chips if the firmware flash gets interrupted during the process, or it loses power. None of that happened in my case. The firmware can cause the circuitry to do all sorts of things and even turn itself on and off. It apparently had a factory defect. On that particular day I went to the Wyze app to view that particular v3 camera and the usual message popped up requesting to update the firmware. So I clicked on that. It started an update which seem to take a bit too long. I clicked to start the video stream. It stated something like the camera is unavailable or offline. I tried resetting the camera, but nothing was working. I pushed the setup button, nothing happened. There was only a red light on the front that flickered off and on ever 5 minutes or so. Nothing worked. My v3 camera had been working up until the minute I allowed it to update the firmware. The camera was never used outside or subjected to a harsh environment. It never got wet. I didn’t even use it continuously since I bought it. Sometimes I turned it off and unplugged it for months. So it was not “worn out” as Wyze claimed. How would they know if it was “worn out”? I still have Wyze v1 and v2 cameras that are working fine.
