Today we had an interruption with the internet service. After it came back on and the cams came online I was turning them off one at a time, then the screen went black. Every time I try to go into the app the blue screen shows up then goes black and won’t let me do anything.
I have to push the side button to close off the phone (not shutting down), then click back to get the main phone screen back so I can swipe the app off each time. Do I need to uninstall the app and reinstall? If I do that, wouldn’t I have to start all over with the cams?
Thanks.
Try restarting your phone.
Also try uninstalling. As long as you sign back in, all data will be saved
3 Likes
I restarted my phone several times already and still get the same thing. I don’t mind losing data, as I’ve already saved what I wanted. But I just don’t want to go through the process of rebooting all my cams again. But I will if I have to. Hmm I don’t even remember if we have to use a password with them.
By data I mean cams, events, etc. 100% of Wyze stuff is saved on your account.
1 Like
Thanks. We’ll see what happens.
1 Like
It worked after I reinstalled and signed in. All is well again. Whew! Thanks again!
3 Likes
Glad you got it! Mark my message with the solution as solved so others can find it quickly!
Edit: beat me to it lol
1 Like