Upon adding a new device to my Wyze Android app, the display order I have on the “Devices” screen changes. It takes considerable time to arrange these in a cohesive way, then it’s lost upon adding a new device. Any help with this problem is appreciated.
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Welcome to the Forum, @kennncw! 
What happens if you quit the app (hit the App Overview button and swipe the app away), re-launch the app, and tap back on the Devices tab?
I’ve occasionally seen this glitch when adding something, but it seems to self-correct. It’s frustrating when it happens, though. If restarting the app that way doesn’t fix it, then I’d probably try to pull down a fresh copy of the account profile from Wyze’s servers.
This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
- Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
- Navigate back one screen to Account and tap Log Out at the bottom.
- Swipe the Wyze app out of the running Android apps.
- Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
- Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
- Tap Clear cache and Clear storage on the Storage screen.
- Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)
Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.
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I don’t have an “App Overview” button, and there are so many problems with devices not being up-to-date that I am frequently logging out and re-signing in to get the devices up-to-date. That doesn’t help.
The instructions you provided, whilst they may help in some situations, they didn’t solve my current problem. But Thanks!
Yeah, one of the things Android offers is a lot of flexibility, and I sometimes don’t take into account that not everyone uses 3-button navigation. Having said that, I’ve still seen closing and re-opening the app reset my device order to what it was previously (with the new device at the top, which isn’t what I’d prefer, but at least it’s easy to find). Even though the procedure in your launcher may be different, it’s what I would’ve tried first.
I see that your profile indicates use of both Android and iOS apps. If you use your Android app to add a new device to your Wyze account and then launch the app on your iOS device, what does that show? Is the order of the Devices tab still scrambled?
I didn’t see a mention of which app version(s) you’re using, so if this actually does seem to be a bug, then it might be worth reporting in the appropriate announcement topic for whatever your app version is. You’ll find those in the Wyze News category, and that’s one of the categories that tends to be monitored by Wyze personnel.
Every time I add a new camera using the iOS app it shows up at the top off the list so I just drag to where I want it on the list.
Yeah, that’s what I do, too. I get it: Most people probably want the new thing to appear at the top of the list so they can configure and play with it right away; I’m just saying that my preference/expectation would be for it to be at the end/bottom of the list.
The way it currently works isn’t a bad decision at all, and it’s easy enough to drag it to where I want it on the list.
Howdy! To add more details, my Wyze app is version 3.2.7. And I’m sure my Android app is the latest, because the phone is always updating. Regarding the Apple thing, that’s my roommates phone and they don’t use the app much. And to repeat the problem - (I don’t care where the new device appears in the display order) - the display order of every device I have is all different, and there’s no rhyme or reason to how it’s been re-ordered, and logging out of the app, restarting the phone from a total shut-down, and re-logging into the Wyze app changes nothing. And I have nearly 100 Wyze devices and it takes a damn lot of time to re-order them in a logical way. Even if there was a “lock display order” or a “save display order” that would be helpful.
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Yeah, I dig. Kinda like how in previous app versions (I still run v2.5x on a couple of devices) you have to tap the in the upper-right corner and then select Edit Devices in order to even begin the process of changing the order. A lock isn’t a bad idea, and I’d also like to see other automatic order options for both Devices and Automations (alphabetical, reverse alphabetical, group by device type, etc.).
I’m still curious, though: When your device order gets scrambled on your Android device, is the change—the device order chaos—also reflected on the Apple device if it’s logged into the same Wyze account? If you don’t have the ability to easily test, that’s cool. I’m asking mostly out of curiosity, but I wonder if that would also help to narrow the scope of the problem to a particular platform.
In any case, if you haven’t already done so, I’d be inclined to log it the next time it happens and then follow that up with a Support ticket.
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket. - Click Yes, that is correct.
Repeat Step #3. (
UGH! 
)- Click No, I do not like chatbots.
- Click This is about a product.*
- Click Other.*
- Click Create Ticket
- Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
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Howdy, again! Yes, this scrambling happens on both the Android and the Apple - both logged into the same account. I understand the value of logging a problem. The problem I have with that is I need to write down the Log ID as there doesn’t seem to be an easy way to have it automatically fill in the form. Thanks again!
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I’m not sure what that means or which form you’re referencing. When you generate a log in the Wyze app, the app shows you the Log ID at the end of that process and also generates an e-mail message to you that includes the Log ID for reference and prompts you to follow that up by contacting Support. I recommend copying it from that e-mail message so that when you get to the end of the multi-step process with the chatbot you can paste it as part of the brief description when initially submitting a ticket (because that short form leaves much to be desired).
If you need to retrieve the Log ID for a previously submitted log, you can navigate from the Wyze app’s Home screen to Account ➜ Wyze Support ➜ Log History. That won’t give you all the details you included when you originally submitted the log or the actual time of submission, but at least you can see the submission date and Log ID there.