This option no longer works with recent app update. I would like to reorder the Favorite & Device list. Please advise
The app has been updated a bunch since 2021. In the 3.X app, just tap on and hold down on a device in either the favorites tab or the devices tab, and then drag the device to its new desired location then let off.
Would you have an update on how to sort Favorite List & Device List?
See @Omgitstony’s post above. Just long-press and drag to move an item.
Every time I put my devices in the order I prefer it resets. This is happening on multiple Android devices. I have updated the app to the latest version and usually before I’m done resetting the order I want the devices in, it sorts them alphabetically again.
Your issue is a bit different than the original poster. Their issue is they did not know how to sort. Your issue is you know how to sort, it just doesn’t persist, or as you said, reset to alphabetical.
The sort feature is what I would characterize as fundamental. By now thousands if not 10 or 100’s of thousands have installed the new app, 3.x.x. My belief is when people setup their Favorites one of the first things they try to is sort the list.
Your issue. When you press and hold the item you want to sort, and drag it to a new location, does the list open up for a place to drop it.
At that point the list should show your change and persist. If you change screens and come back it should show your sorted list.
If you don’t see the sorted list after dragging and dropping then I would suggest looking how you are dragging and dropping. This could vary depending on screen size, touchscreen sensitivity, age of the phone.
See if then makes sense and let us know.
Thanks for the quick reply @ronl4625.
I haven’t seen many posts with my issue so I was hoping to find others that are having the same problem by posting here, but maybe I need to start a new post instead.
My main device is a Pixel 8 Pro, and I keep it updated, so I don’t think that’s the issue. I have had success moving items around, and they will stay for a time but then go back to alphabetically sorted—sometimes while I’m moving them around, sometimes a day or two later. I thought it might be something I was doing, then I thought it might be a bug so I’ve waited for a couple of updates. I also thought it might just be my phone, but it happens on my tablet, and my older phone. I’m tempted to steal my wife’s iPhone and try it there next. I have uninstalled and reinstalled the app several times and cleared the app cache. I’m stumped.
Thank you for the info. It tells me that it’s not a drag 'n drop issue. The 2 day persist and multiple phones tells me that.
Just a sanity check. What app release are you on? The reason I ask is I want to make sure if it has been fixed or not.
.
The current release is 3.2.1 581
I’m on the current release. Like I said, I’ve been updating hoping this was just a bug. I’ve kept an eye on the the forum update emails to see if it was popping up for anyone else but I couldn’t take it anymore. I’ve been using the search to navigate my devices but my OCD makes me want to put them in order and now I’m going slightly mad.
OK. That’s good to know.
I’m leaning towards this being in the configuration area. It’s my understanding that device configuration is stored in the Wyze cloud. I am not sure if there is also a local copy.
Ive been in beta testing ever since the first beta a few months ago and I have never seen a post with your issue.
This is a long winded way of asking the Forum Mavens, forum members, gurus, and those with much more knowledge than me if they have seen this issue. This may lead to a log file and interface with support. I would give it a day or two to see if other forum members have input.
Meanwhile I’ll keep dwelling on this. I’m leaning toward a bug in the configuration file.
p. s. Go easy on reordering your list. You know it will fail. Don’t want to add carpel tunnel to the issue.
A quick followup question.
The other phone and tablet. Are you sharing or using your account login?
How do you use your devices? Do you leave one on to live view a camera for a long period of time? Or do you just pull up the app when you need to view your devices?
Make sure the app is closed or not running on all of your devices and only open it on one device. Now. Reorder the devices and see if the reorder stays that way. Then close that app on that device, and go to say your tablet and open the app and see what the order of the devices are.
I only log in with my account. My wife has an account and I share devices with her. I use my account on all of my devices, which are all Android. Whenever I login, I see the same device list in the same order I left it in…until it resets. I’ll also say that I don’t often use the tablet, I was mostly checking to see if I’d have more success than with my phone.
I don’t have the app open for very long. If I’m watching something I’ll use the Wyze Web Portal or bring up the camera on an Echo or Google/Nest device.
I’ve definitely done the reordering every way you can imagine. On one device, or another device, both open at once, one closed. The only thing I haven’t tried yet is using an iPhone or iPad. I will try that next and post my results.
I think we’re both circling around the same area. After @bigdsew latest 2 posts it would seem something is corrupting the configuration file.
Maybe corrupting is the wrong word. It would seem it is setting it back to default.
I’m going to defer to your knowledge on this as I just do not have the knowledge how Wyze stores config files. I would hope each device has its own file. A unique identifier for the device (maybe Mac address). I’ll chime in if I have something to add.
I don’t think there’s a local copy. I changed device order on one phone, and the revised order showed up on the other phone.
That’s been my experience. I just wasn’t sure if it was local and backed up to the cloud or vice versa, or just the cloud.
@ronl4625 , @p2788deal , @Omgitstony
I think I’ve figured out my issue. While I’ve been waiting to reach out to the forums and or support I kept experiencing the problem. Since I posted yesterday I haven’t had an issue. It’s the old take your car to the mechanic and it quits making that sound. At least for now. The only thing I’ve done differently than in the past is signing into the app from an iPhone.
Keep us posted if it happens again.