I’m new to the system, please help.
@Pat2 Thank you for joining the Wyze community and WELCOME! Did you have the cameras working before they went offline?
We will need to know a few things in order to troubleshoot your current setup.
- What brand is your router
- What version of the Wyze app installed
- What device/phone and OS are you using
A few things you can try to reconnect to your network.
- Unplug the camera and plug it back in to the outlet and wait until the flashing yellow/blue light turns solid blue.
- If it doesn’t connect after step one above, turn off router for 20 secs, turn it back on and wait for it to connect to the internet.
- Close the Wyze app, then reopen and go to camera wait for it to connect to network.
https://support.wyzecam.com/hc/en-us/articles/360033823671-Wyze-Cam-Setup-Guide
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I just started using it for a few days & it works fine.
Turn the router off & on again, it solves the problem but the contacts & motions still don’t work.
Okay, one step forward now try this.
Wyze Sense Troubleshooting
- Turn off the cam with the bridge installed
- Remove the bridge and then turn cam back on wait until it connects
- Plug the bridge back in and let it connect
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It works now.
Thank you so much.
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You’re welcome. That’s great news…glad to hear!