Multiple devices (bulbs, cameras, plugs) offline

Power & Lighting
1

I have 3 wyze bulbs, 3 indoor cameras, an outdoor camera, and 3 plugs. All are going offline more often in the past couple of months than ever before. I have an AIMEsh (Asus) network with 2 routers, and devices connected to both routers are going offline, so I do not suspect it to be a network issue. In the past I always believed this to be an AWS issue, but now I’m not so sure. Is anybody else experiencing this?

I often try to ride these outages out but more often than not I’m having to remove and re-add wyze bulbs. When I reboot my routers, sometimes the cameras and plugs come back online, sometimes not.

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I am not, and I’m using a mix of Plugs, Bulb Colors (both versions + BR30), and Cams. When I have connectivity issues, usually rebooting my gateway and/or secondary wireless access point (non-mesh) resolves the problem. Occasionally I’ve had to re-add devices, but that’s pretty rare and not strictly because of offline issues.

I don’t know anything about your particular network hardware, so I’m not sure what to ask or suggest there, but I’m chiming in because of the way you phrased your question.

1 Like
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Thanks Crease! So to document my own troubleshooting:

  1. rebooted primary router – one plug and outdoor camera came back online
  2. rebooted secondary mesh router – no change immediately, but then I noticed I was able to turn bulbs off and on in the Wyze app after clicking on the bulb, even though the Wyze app said offline. Turning off and on never changed the status in the app, but turned the bulbs off and on.
  3. In the ASUS router app on my phone, I optimized the network on one bulb, that brought it online.
  4. For the other 2 bulbs, I just re-added them in the Wyze app and they came online.
  5. Nothing ever changed the status of my Wyze Cam OGs. I had to powercycle them, but they came back online.

I’ve had devices come back online and then in another day go offline. Fingers crossed.

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I wish I had a better answer for you. Reading your follow-up post brought a couple of things to mind:

  • The Wyze Plugs are known to be finicky and problematic when it comes to reestablishing a Wi-Fi connection after a network and/or power outage, and there have been complaints of this in the Forum even recently. The one incident that tends to come to mind for me happened last summer when the “v1” Wyze Plugs (there have been at least three different generations that I’m aware of, not counting Plug Outdoor) refused to get back online after a Wyze outage and the recommended solution was to remove the affected Plugs from power and then plug them back in. I don’t know if that’s relevant to what you’re seeing, but I wanted to mention in it case you’re unaware.
  • Recently I’m finding myself clearing the in-app cache more frequently to resolve connectivity and device status glitches (from the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear). Since I’m using Android, occasionally I’ll also delete the OS-level cache, but I don’t know if that’s possible on iOS or how one would go about that. When your app isn’t changing things like Bulb status in the way you’d expect, I’d be inclined to clear the cache, close the app, and then re-launch the app to see if that helps.
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That makes sense…current cache size is 7.8MB. When I do that, I’ll log out of the app as well. At this time, while things are working, I don’t want to do too much at once. Will see when things go offline next time and try it then.

Thanks for the contribution and feedback!

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When rebooting Asus mesh network, it’s better to do a system reboot; “AiMesh⇾System Settings⇾System Reboot”

I’m not seeing this problem. Did you consult the status page of your Internet service provider?

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I too had my wyze cams go offline a couple hours ago. Been trying to get them back up by doing resets and add debuve again

It makes it all the way thru to “wifi connected” then cam eventually says network connection error. Really irritated.

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Devices should reconnect following a power or network disruption. Period!

I am experiencing similar issues. We recently moved. A few months prior to the move, we went from rarely to occasionally having to physically reset devices to multiple times a week. Most times a power recycle of the Wyze device would get it back online. It was obvious there were triggering events as there would be multiple devices that would go offline at the same time (particularly at night).

Moving into our new home meant a new ISP, new network/wifi equipment and a new duo doorbell camera. In the new house, things have only gotten worse. The ISP (1GB Down, 300MB Up) is having a LOT of trouble. There are network hiccups at least every other day. I’ve captured these and reported them to the ISP. When shared in black and white, they tend to be a bit more truthful and have acknowledged they are having equipment issues. They’ve provided NO ETA on correction and based on comments from our new neighbors, it won’t be fixed. While frustrating, the hiccups tend to only be a couple of minutes in duration. The lead statement above should not have to be said.

As it is, I’m having to pull the battery out of the doorbell cam at least once every 2 days. At that pace, how long till clips or cam give out? We have 2 vacs, 2 thermostats, 8+ v2/3cams, and 15+ interior/exterior outlets. Like the doorbell camera, there are certain devices that seem to never reconnect on their own. Particularly, one of the vacs, one of the thermostats, and a number of cams and outlets. All are on their respective latest firmware.

Additionally, the Wyze support playbook gets very frustrating. I’ve reset these devices until I’m blue in the face. It seems like Wyze support focuses solely on the device. Regardless of the issue, the playbook dictates a series of steps that are device centric, even when it is obvious there are service or other issues. It just adds to the frustration. Especially when you see others online who experiencing the same issues. Look, I work in an IT role that includes supporting customers and get why the playbook is set up the way it is, but there are times when you have to alter the approach based on the situation and driving a bad customer experience.

Overall, I like (or want to like) the Wyze products, but devices that won’t come back online without having to physically reset them are worthless. Particularly on the thermostats and security cams! I’m hopeful that Wyze will address this with a firmware update given the reconnect after a power cycle and the number of others having the same issue . Until then, we’ve had to put any further Wyze purchases on hold.

Sorry that the frustration is bleeding through, but the situation is frustrating. For those with roommates, family and/or significant others being impacted, they effectively amplify the frustration exponentially.

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9

Did this resolve itself for you? odd.

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My cameras reconnect each time. I don’t have any lightbulbs. My last (flaky) Wyze switch occasionally disconnects. I keep reminding myself it’s time to replace it.

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We’ve had Wyze devices for a lot of years. There have always been intermittent reconnect failures (mainly the plugs). Here and there are annoying but not something to go nuts over. Something changed 5/6 months ago. With the new duo cam doing the same thing makes me really wonder. Starting today, I’m giving a different ISP try (they installed today). Will see if anything changes. I’ll also try to keep an eye on signal strength everywhere. We shall see.

Regardless, Wyze does need to work on reconnect logic. Sometimes people aren’t where they can easily access a device. In another thread a user posted that they plugged their Wyze devices into non-Wyze wifi plugs. When a Wyze device wouldn’t come back, they’d use the plug to cycle the power. Kind of ingenious and kind of a kick in the crotch to Wyze. It did bring a chuckle.

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I gave up on Wyze plugs a long time ago. For a very simple device, Wyze can’t somehow get it right. I switched to a different brand. Except for this one Wyze plug that’s very inaccessible.

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The bandwidth of 1 GB/300mbps bothers me. That’s not much bandwidth. What was your speed at the old place?

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