Thanks for sharing. It is good to hear some confirmation from someone else that the range does not reach as far as expected. I would be okay with the range reaching 8 feet when set at the Low or Mid sensitivity, but 8 feet is a little short for the High Sensitivity setting.
I am glad you are submitting something. Maybe we should also submit tickets about it. There is a chance that the app isn’t actually updating the sensitivity correctly and it is a firmware or software bug, and that it leaves the sensitivity at low or mid even when you try to make a change.
Okay, I just tested this out, and I am finding that when I change the sensitivity to HIGH it tells me the change will happen sometime in the next 2 hours! WHAT?!? 2 Hours?!?! But I DEFINITELY set it to High the day I got it, and now it’s set back to Mid when I checked back just now, days later. So I updated it again, then went back and it stays set at “Mid” sensitivity. (Hmm, I will have to see what happens in 2 hours from now again)
So now I am pretty sure that the Sensor sensitivity is stuck and not updating (at least it didn’t update when I set it the first time). I think that makes it a firmware issue, not hardware. We are just never getting the High Sensitivity.
@spamoni and anyone else with one of these…if your HMS system is up and running, are you willing to try attempting changing sensitivity on your motion sensor and see if you are running into similar issues? (that it never actually changes the sensitivity setting, and if it does, the best you get is around 8 feet, nowhere near 25 feet? Maybe we can get some good info to get Wyze to look into resolving this, because I think it’s just a bug where the sensitivity setting isn’t actually updating.
UPDATE: My latest sensitivity change worked correctly! 25 feet exactly!
I tested everything with a measuring tape across a very large room. It can sense EXACTLY 25 feet now, like basically exactly to the inch!
The only difference I can think up between when I set it last time and this time is that when I set the sensitivity the first time, I had not yet activated the HMS. When I set the sensitivity this time, I had the HMS activated. I hope that’s not what made the difference in allowing the sensitivity to stick, or why it changed back or whatever, but it’s the only thing I can think of. It definitely worked this time and now it is sensing up to 25 feet away. That was direct line of sight though. I haven’t tested distance on the left, right or downward angles or anything. I am happy that it is fixed now though.