The event time displayed on push notifications motion alerts is 1 hour behind. this seems only to be an issue since the Daylight Saving Time becomes active two weeks ago.
All other times are OK in the App and video overlay display.
Thanks
Michel
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Have you done a time sync with the camera. It should have happened automatically, but you can do a manual one to be sure. Click the settings gear icon, then Advanced Settings > Sync Time.
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Same here with my 4 cams installed after the timeshift. Reset, reinstalled, syncā¦without success. Always 1 hour off on the notifications.
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Thank you Loki for the response. Here are some updated information on this that might be useful for diagnostic purpose:
- I did try the āSyncā function from the Wyze app. It did not solve the issue.
- I also tried rebooting without success.
- Interestingly, the issue seams to affect only IOS notifications. I have the Wyze app installed on IOS (iPad) and Android (Samsung phone). The exact same Wyze motion Notification on Android show the correct time while it is 1h off on the iPad. It would be good to see if the other people having this issue are also all using IOSā¦
- For completeness, I tried to do the āSyncā from both the Android app and than later from within the IOS app to confirm there was no correlation. I confirm it made no difference.
So for summary:
Wyze IOS motion notification text content include a time value that does not observe the Daylight saving time 1h adjustment.
Every ātime valueā displayed by Wyze elsewhere is ok (Android notifications, Events tab, Video superimposed time).
Hope this can help locate and fix the bug. If not, then the good news is that this will get resolved by itself in about 7 months 
Best regards and keep the good work.
Thatās all good info. However, Iām not a Wyze employee (just a fellow user). The way to get Wyze to look into this is to file a support request. Click Support, top right, and scroll down to the bottom of that page. Even better, do so from the Account section of the app so the log files will be included.
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Five iOS devices on my side with the same problem.
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Expected latest IOS mobile App (2.2.40) to maybe fix this but the problem is still there,
As suggested, Iāve submitted this issue using the support section of the Wyse App.
Thanks Loki.
Same issue on my side (iOS version). This is a minor one and Iām wondering where we can find details of the ticket that was submitted by Michel. Is there a number or better a link to track the progress of the resolution? Thx
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Hi Celinium,
My Wyze Ticket Number for this issue is 203099
They donāt seams to have an online bug tracker. All communications are done by email.
I did received a reply from Wyze saying they are investigating this issue.
Best regards
Michel
Same issue with me. iOS and 4 cameras have sync etc.
Hi Michel. Just wondering, did you receive an update regarding the ticket you created last month? Thx in advance for the information you can share on this topic.
Celinium
I have the same problem, but on Android (9). The only difference is my notifications show 1 hour forward which is I guess because Iām in Australia and weāre currently on winter time. So if the event happened at 8:00am the notification will say 9:00am. All the timestamps within the app, including the timestamp on the video, will show the correct time (8:00am). Tried syncing, reseting, just updated to latest firmwareā¦ makes no difference.
I just had this problem after traveling. I was able to correct it by deleting the app and reinstalling. All alerts and times are now correct.
Iām having the same issue on my iPhone 6 on my initial setup, and even with the latest BETA Wyze app installed, itās still there. Iāve an Android 8.1 device, but havenāt tested yet the Wyze App on it.
Wondering if this has been fixed
Since daylight savings mine has had the same issue. On iPad and iPhone, the time stamp shows āmotion triggered at 12:30ā but itās actually 1:30
Itās a bit annoying looking g back when Iāve had my phone in my pocket because I donāt actually know where to scroll to in the recording of the camera
In the app itās all fine. Iāve also done all the above including sync
Itās currently April 25,2020
Nope not fixed .I have all of the above on all IOS devices Canāt get an answer from Wyze .Also I am in the UK
Having the exact same issue 5 yrs later from this post. Did you find a way to fix it or did you get support and they fixed it? Sync cams donāt work nor did router restart.
I havenāt seen anything new on this. Have you contacted Customer Support. They may have more info. It could be something on your account and only Support has the ability to look more deeply into that.
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I sent in a trouble ticket but have no response yet. I will follow up on it in a couples if I donāt hear from them. Thanks for the response.
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