Dear Wyze Marketing team,
Let me start by saying that I’ve been a long time loyal customer who’s been a supporter and consumer of Wyze products for over 6 years. Over the years I’ve accumulated a number of Wyze products and really bought into the ecosystem. Recently, Wyze has been marketing the new “cam plus unlimited subscription”, which is a great plan for a consumer like me with multiple camera, doorbell, and lock devices across multiple properties. However, I’m disappointed that Wyze hasn’t offered a solid migration plan for its existing customers to make the transition to the unlimited plan. I have a number of annual cam plus subscriptions that I had purchased at different times with different expiry dates. So there’s no way for me to switch to the unlimited plan without forfeiting the annual subscription fees that I’ve already paid for the ongoing plans.
There should really be a way for existing customers to get their money back for the unused time on a prorated basis when they switch to the unlimited plan. Unfortunately, customer support wasn’t able to help with the matter and I had to cancel my unlimited subscription soon after signing up.
I am an avid supporter of Wyze and a free promoter. IMO what makes Wyze one of a kind is its value for money and unwavering quality and customer support. But I think that a more thoughtful migration plan for its existing loyal customer base would put the company in a better stead and do wonders for its future growth.
Please feel free to get in touch with me if you’d like to discuss the matter further. Thank you.
Regards,
Sharnav