Make me disappointed after a few years

I am a big fan of Wyze. I have almost all its products.
I did not understand why they sell masks.
However, ten KN95 masks were only $10. I have no reason not to buy.
I received a box of masks. The masks were not the same as the pictures that I saw.
You can tell that it is cheaply made.
Contact support was a pain. I did not get reply yet.
Since it was only $10, I am thinking whether it is worth to spend money on packing and shipping.

Wyze team, you sell this type of side product. it is really damage your good reputation.
If you want to pull up the information. The order number is “004121560”

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Jeepers again !

I though the same way and ordered a bunch of KN95 mask !

Click baiting is one thing Wyze did, but using the same picture to help sell a different one is crude … !

From what I understand, Wyze merely partnered with a company to provide distribution for them. Wyze likely was provided the photos of the products from the manufacturing company.

I agree, that if the product received isn’t of the quality that was advertised that it does put Wyze in a bad light. Hopefully you’ll be able to get the issue resolved and this would also alert Wyze there may be an issue with the products.


I think you bought the surgical masks by mistake? I’ve never seen KN95s anywhere near that low in price (post pandemic).

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They had KN95s when the first email went out on this limited time sale…than not …than had it …now not.
According to my invoice item is SKU: KN95-10
$9.99 for a 10 count box.
Plus tax free shipping.

Can you post a picture or 2 ?

I found the first email this is at the ending.

*KN95 and Surgical Face Mask $9.99 + free shipping promotion is availalbe to all users on and will run from 09/16/2020 - 09/21/2020 at 11:59 PM Pacific. Offer is valid while quantities last. Offer not applicable to previous orders.

Wyze Support does not actively monitor this forum.
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, contact Customer Support (206) 339-9646 Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT or use this link to electronically submit a Support Request. In the Wyze App, tap Account > Help & Feedback > Support. I would call, and have your Order number for them.


Just got my shipped confirmation email from Wyze.
They went back to shipping with FedEx Smart Post though…