The fact that this thread was started by someone that works for WYZE, it is beyond fair to expect updates from WYZE employees regarding this matter. WYZE reached out for user feedback and input. WYZE continues to receive the requested feedback. Yet WYZE has gone completely dark in this thread.
My opinion on how WYZE operates was formed years ago. This thread does nothing more than reinforce my opinion.
See my other posts related to the issues my cameras have had connecting to the Micro SD card. In collaboration with a Chatbot, I went through multiple troubleshooting ideas to find a work around to get my cameras to recognize the SD card and start recording events again. Including installing older firmware versions. While the camera used to work with my 128GB SAN card in the past, it will no longer do that. The only work around I found was to purchase and install a 32GB card. Suddenly the card was recognized and I could format it. And the camera is recording again. I plan to purchase more cards for my various other cameras to see if they all start working again. The current AI theory is that a prior firmware update corrupted something built into the camera that allowed it to connect with 128gb cards. Installing older firmware did not correct the problem, so this may be a permanent flaw until Wyze develops an update that fixes what was broken. So, for those of you looking for solutions, this is worth trying. (That camera is still operating on January 2024 firmware, and eventually I will test whether it continues to work after updating the firmware.
Never mind. It would work for one or two recordings. I would reformat the SD Card, and same result. This is really hosed up.
Anyone know if their $$$ remote monitoring service works in this instance, or will it also be corrupted?
MAC address of the affected camera(s). 80482C393892
Camera model Wyze Cam Pan v3
Firmware version 4.50.16.6242
SD card brand, model, and capacity. Photos of both sides of the SD card would also be very helpful if possible. PNY pro elite prime 128
Approximately how long recording runs before stopping. Differs. Usually less than an hour or not even at all 5 min
Whether you see any error messages in the app. No. Only sometimes it’s showing there is no SD card but it is there.
Whether the SD card has been formatted. Yes. A few times within the camera.
Whether this started after a firmware update. Unsure.
If possible, please also try the following steps and let us know the results:
Remove the SD card, wait about 10 seconds, then reinsert it. Please note whether you hear the “ding-ding” sound.
If there is no “ding-ding” sound, please check whether the SD card can be read and written normally on a computer.
If the SD card works normally on a computer, please back up any important data and format the SD card.
Reinsert the SD card into the camera. If you hear the “ding-ding” sound, please wait at least 1 minute and check whether recording resumes.
If the issue persists after these steps, please submit a device log through the Wyze app. When submitting the log, please note whether you performed the steps above and include the Log ID.
2374050
@WyzeEnTing Are you still looking into this? Do you have any updates? Should users continue to provide examples?
I don’t think so.
Not enough people have reported this issue in this thread or to Wyze Support. It’s likely that many users of the affected cameras aren’t even aware that this problem with microSD cards exists.
Personally, I’ve found a solution for myself. The 64 GB cards I use (Amazon Basics, which is Lexar) are working again in the Cam Pan V3. You can find this mentioned a bit further up in this thread in posts 43 and 77.
I don’t know if this is relevant, but it seems like a random ancient 2GB micro SD card is working fairly consistently. Obviously it can only record for like 3 hours, but so far it’s been half a day and I don’t see any of the glitchy behavior that I see with other cards.
I then tried a 4GB card, formatted FAT32 4096kb all the same and…nothing, back to the usual BS of it saying the card is not formatted correctly and then resetting and not being able to format it.
I wonder if maybe this is like some internal power management issue, like the camera stops being able to consistently provide enough power to the SD card. I don’t know how else to explain why ONLY this ancient 2GB card is working (what seems like) consistently.
EDIT: Never mind, it took about a day but it still happened, randomly the camera had stopped recording to the card. 
Have had constant issues with SD cards in my V4. Really disappointed in the experience overall.
I sent in a log today (2384739). Latest issue is the Sandisk 128GB High Endurance stopped recording this morning and after working for ~2 months. Tried to reformat within the app, restarted device, turned off the power, etc, and the camera stopped recognizing the SD card - it would say that the SD card is not compatible.
Put it in my computer, all the recordings were there. Reformatted it according to the instructions at the top of this thread. Now, the camera shows the SD card as the wrong size, 0.19GB, and is not recording. Formatting the SD card in the Wyze app makes no change. Reformatted it again in my computer—computer recognizes the card as 128GB and all is normal— without success in the Wyze camera.
Camera is not in a great spot to get the SD card, so this has been really annoying. 
Edit: Reformatted again via the SD Memory Card Formatter recommended in the forums. Now it looks like it’s working and no longer shows 0GB / 0.19GB. Still does not explain why it stopped working at all.
MAC address of the affected camera(s)
80482C5FA2C$
Camera model
Wyze Cam V4
Firmware version
4.52.9.6119
SD card brand, model, and capacity. Photos of both sides of the SD card would also be very helpful if possible
Sandisk High Endurance 128GB
Approximately how long recording runs before stopping
Three months
Whether you see any error messages in the app
None.
Whether the SD card has been formatted
Yes, many times both in app and on computer.
Whether this started after a firmware update
Auto-updated.
So, has anyone called tech support about these issues, and what do they say? Is it anything better than we are aware of the problem and providing a few steps that sometimes work?
Based on the first post in this thread, it is clear WYZE is aware that there is a problem. The fact that WYZE created this thread and has since gone completely dark, has me thinking they are not able to solve the issue with a firmware or app update.
I could very well be wrong. However, the longer this WYZE created thread goes without an update from them, what can we to do other than speculate?
Look on the bright side, being a WYZE customer is a great way to exercise your longsuffering virtue.
I’ve been having this problem since August 2025. I had reported to customer service, ticket number 4461188, I did everything and anything to fix it. Formatted the card, new sd card, different size sd cards. Nothing works. Okay it was just one pan v3 camera. I can live with thar but now 4 out of my 5 cameras are doing this. 3 of them Pam V3 cameras and one regular v3 camera. The newest camera would be in my son’s nursery, which was set up March 2025. Last night there was incident in his room and I needed to look at his camera. That’s when I noticed it wasn’t recording on the SD card. I been a Wyze member since 2019? 2020? So a long time now. I bought these cameras for the sd card feature and how you didn’t need a membership for watch videos and how affordable the cameras were. Now this getting frustrating because nothing is fixing them. Long formatting, replacing SD cards, unplugging and unplugging back in, I did submit two tickets ( 2388828 and 2388846), good lucky because I am angry at this point. Honestly makes me what to pull out my old v1 cameras and see if those work because my cameras are just for home security but to capture moments with my son as he’s about to take his first steps. I was so glad I have a camera in our living room when our handicap basset hound was able to take her first steps and was able to use her ramp and so many other things. I would like this to hopefully be resolved one day.
If all the information is needed for each camera, I am willing to provide that. Don’t hesitate to email me or whatever
I have 2 Wyze cam pan v3 cameras and they both have same issue - won’t recognize the sd card - and i think the problem started at about the same time.
If possible, please also try the following steps and let us know the results:
No sound
Yes, can read/write normally on computer
Done
No sound
2406016
Welcome to the forum @tcspence. Unfortunately, the WYZE employee that started this thread has stopped providing updates. That person is an intern and who knows how long they were actually “employed” by WYZE. Sadly, WYZE employees started this topic and have since gone completely dark.
The good news is being a WYZE customer is a fantastic way to exercise your longsuffering virtue.
LOL, just my luck. Oh well, thanks for the info.
Message to All: See message below for everyone’s benefit. Since I saw very little posts about people contacting customer support, I decided to do so. I used the chat approach. After answering a few questions, and responding to emails, I was bumped up to an expert. I described all of the trouble shooting I had already done up front, and I ended up at this point fairly quickly. This message makes it appear they either have or will be developing a solution to be pushed out to my Web Pan Cam V3 cameras. I do not know what timing to expect, but the tech support services have been fairly responsive so far. I recommend that all of you take the time to do the same. It will alert them to the magnitude of the issue, and there may be a solution at the end of the tunnel. Stay tuned. I’ll provide an update when I learn more.
Hi there, Mike,
Hope you are doing well today. My name is Jayward, one of the specialists here at Wyze, and I’ll be taking over this case on behalf of my colleague.
I understand that you are experiencing an issue with your Wyze Cam Pan v3 not recognizing your microSD card. Despite the troubleshooting steps that have already been performed, the issue continues to persist. We sincerely apologize for the inconvenience and frustration this has caused. Please know that it is never our intention to create any difficulties on your end, and we truly appreciate your patience and cooperation as we work toward a solution.
Thank you for your willingness to try the special firmware. At this time, our Product Team is actively working on pushing the special firmware to your Wyze Cam Pan v3 cameras. Once the firmware has been successfully deployed to your devices, I will reach out and let you know so that you can begin testing.
In the meantime, I would like to verify some information to help ensure we are targeting the correct devices. Could you please confirm whether the cameras associated with the following MAC addresses are also Wyze Cam Pan v3 units?
Your confirmation will help us coordinate with our Product Team and make sure the firmware is pushed to the appropriate cameras.
Thank you again for your patience and understanding. We look forward to your response and will continue working closely with you until we get this issue resolved.
Regards,
Jayward | Wyze Wizard
Message to All: See message below for everyone’s benefit. Since I saw very little posts about people contacting customer support, I decided to do so. I used the chat approach. After answering a few questions, and responding to emails, I was bumped up to an expert. I described all of the trouble shooting I had already done up front, and I ended up at this point fairly quickly. This message makes it appear they either have or will be developing a solution to be pushed out to my Web Pan Cam V3 cameras. I do not know what timing to expect, but the tech support services have been fairly responsive so far. I recommend that all of you take the time to do the same. It will alert them to the magnitude of the issue, and there may be a solution at the end of the tunnel. Stay tuned. I’ll provide an update when I learn more.
Hi there, Mike,
Hope you are doing well today. My name is Jayward, one of the specialists here at Wyze, and I’ll be taking over this case on behalf of my colleague.
I understand that you are experiencing an issue with your Wyze Cam Pan v3 not recognizing your microSD card. Despite the troubleshooting steps that have already been performed, the issue continues to persist. We sincerely apologize for the inconvenience and frustration this has caused. Please know that it is never our intention to create any difficulties on your end, and we truly appreciate your patience and cooperation as we work toward a solution.
Thank you for your willingness to try the special firmware. At this time, our Product Team is actively working on pushing the special firmware to your Wyze Cam Pan v3 cameras. Once the firmware has been successfully deployed to your devices, I will reach out and let you know so that you can begin testing.
In the meantime, I would like to verify some information to help ensure we are targeting the correct devices. Could you please confirm whether the cameras associated with the following MAC addresses are also Wyze Cam Pan v3 units?
Your confirmation will help us coordinate with our Product Team and make sure the firmware is pushed to the appropriate cameras.
Thank you again for your patience and understanding. We look forward to your response and will continue working closely with you until we get this issue resolved.
Regards,
Jayward | Wyze Wizard
I’m glad there is an update of some sorts but my three cameras don’t have that MAC address. Mine are
1).(cam name bat) MAC DO3F2796A28F with firmware 4.50.16.6242
(cam name kitchen) MAC DO3F27D4CB73 with the same firmware as above
(cam name Poppy) MAC 80482C2F07DD also same firmware as the first one
I don’t know when any of them stop recording on the sd card. I ended up buying three new cameras and I’m glad I did because I was able to get my son’s first steps recorded in our living room camera. Which was one of the cameras I was able to fix myself after formatting the sd card but my three v3 pan cams weren’t able to connect to SD card after trying everything and anything. I still have them all and can/willing to send it to Wyze for them to work on if possible. But I would like a refund or compensation since I had to buy new cameras. Since I bought new cameras, I’m also having fears that this will repeat itself again and then what? I feel like if it does happen again that I might change my cameras to a different brand but I’ll cross that road when it happens. I’m also constantly checking the cameras to make sure they are recording on to the SD cards now. This also makes me wonder how many other people are possibly affecting by this but aren’t aware as (at least for me) I never got a notification that the cameras weren’t recording on the SD cards.
MAC addresses are unique identifiers for every camera / device. Wyze uses them to locate the specific cameras when they are troubleshooting or sending out updates. The Device Info option on you camera’s app can tell you what model of cam you have, which is more relevant. In any event, worth going to Wyze for your specific situation. My Wyze Pan Cam V3 cameras my be fixed eventually, but it doesn’t like they are working on fixes for my older models. (Wyze Pan Cam)
I’m a realist that has had more than my fair share of smoke blown at me by WYZE. In short, I’ll believe it when I see it. With that said, please do let us know if/when that actually happens and if the “special firmware” actually resolves the issue.
