Looking for Users Experiencing SD Card Issues (Cam Pan v3 / v4, Cam v3 / v4)

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81

I don’t know. I just don’t recall ever seeing anything that looked like actual log data in that field when submitting logs from the Wyze app. I have this vague recollection that at some point in the past I might’ve been able to submit a log without entering anything in “Details”—and I think I might’ve commented about that somewhere—but for a long time now I’ve had to enter something there prior to actually submitting a log.

Also, because I prefer typing with a real keyboard, I usually type a brief problem description or issue experience in a note in Google Keep in a desktop browser, then open the Keep app on my phone to copy that text, then paste that into “Details” when submitting a Wyze app log. That may be more cumbersome than what you want to deal with, but I try to include at least something that I think might be useful to the engineers so they know what to look for in the logs they’re receiving.

You’re welcome! :+1:

I hope this is helpful to Wyze and their users, because I’d really like to see a permanent resolution to this microSD problem.

82

completed all troubleshooting steps. SD card worked for about 30 minutes then returned to say “no video available at this time”

LOG FILE : 2291868

MAC: D03F2797F763

Model Pan v3

Firmware ;4.50.16.6242

SD card : PNY 64GB

No errors in app. SD card was formatted on computer and it started working for about 30 minutes before failing again. This issue started about 6 months ago so yes I would assume after some firmware update.

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83

Oh, I’m sending you a DM. This is irritating as all get-out, and all of this started with a firmware update. NEVER AGAIN!

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I had two cameras stop working, and one magically came back online. The other one did not. Here’s the problem child. Both quit recognizing the SD card after the upgrade to the 4.50.16.6242 update. They all use the same SD cards - Sandisk Ultra 32GB I bought in two-packs when I bought the cameras because they were listed as compatible SD cards.

Camera: Wyze Pan v3. MAC: D0:3F:27:C3:87:AA

If possible, please also try the following steps and let us know the results:

  1. Remove the SD card, wait about 10 seconds, then reinsert it. Please note whether you hear the “ding-ding” sound.

    1. No ding Sound

  2. If there is no “ding-ding” sound, please check whether the SD card can be read and written normally on a computer.

    1. It can be read and written to normally on TWO computers. Mac and Windows. Works just fine.

  3. If the SD card works normally on a computer, please back up any important data and format the SD card.

    1. Done and Done. Did a long format on a Windows computer just to make sure. FAT format, 32KB block size.

  4. Reinsert the SD card into the camera. If you hear the “ding-ding” sound, please wait at least 1 minute and check whether recording resumes.

    1. No ding. No recording. It sees the SD card but it says it isn’t supported, so it wants to format it. However, the format fails.

  5. If the issue persists after these steps, please submit a device log through the Wyze app. When submitting the log, please note whether you performed the steps above and include the Log ID.

Thank you very much for your time and for helping us improve Wyze products.

85

Hi,

Have you ever tried deleting/wiping the microSD card and inserting it into the camera without formatting it first? Then format it using the camera itself.

I already mentioned this earlier. For me, it works with a 64 GB microSD card from Amazon Basics.

86

I have this message popping up constantly, but I don’t use MicroSD cards. If I cancel the message it just pops back up. This has been happening for a long time.

87

MAC’s

80482C9D89E6
80482C9D91C6
80482C9D9A6E

All of them Wyze Cam V4 firmware 4.52.9.6119

Brand: Bliksem Model: TF162. 128GB marked as C10 and A1. I got them off of Amazon.

For all 3 they varried, but the lastest recording on one of them was 3/28, I purchased them on 3/2.

I never saw any error messages, only found out about any issues due to trying to look at recorded footage only for them to say there was none avaliable after selecting SD card in the app.

All 3 of them were placed into read only mode (either my the cam or due to being end of lifecycle), using diskpart I am unable to get them out of read only mode, so I can’t reformat them.

Unsure of if this started at a firmware update or not, though I don’t think so.

For some more info, I got 8 cams all at the same time, and 8 sd cards to go into them. all of the cards the same listed as above. So far I’ve used only 6 cams, so 6 sd cards. I discovered today, after having them for only 2 months, that 3 of the cams were unable to pull up video footage from the sd cards using the app. I took out the sd cards and realized they were all full and in read only mode as if they were dead and activated the protection to save the data that was left on them. The oldest video file on them were all about 3 weeks out after putting them in. Further it seems as if all 3 of these cams will no longer recognize any good sd cards placed into them.

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88

  • MAC address: 80482C2B2908

  • Camera model: Wyze Cam Pan v3

  • Firmware version; 4.50.16.6252

  • SD card brand, model, and capacity. Photos of both sides of the SD card would also be very helpful if possible: SanDisk Extreme PLUS V30 I U3 A2

  • Approximately how long recording runs before stopping: It never records at all.

  • Whether you see any error messages in the app: Yes. “Micro SD card not supported” “micro SD card not available”

  • Whether the SD card has been formatted: The SD card works normally in a computer and can be formatted on a computer. The SD card also works normally in my cam v2

  • Whether this started after a firmware update: The SD card did not work before and still didn’t work after updating the firmware

IMG_20260416_183422285
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89
Device Info

​Device Model: Wyze Cam v3

Device Name: Back Yard Cam

MAC: D03F27AA6C6F

IP Address: 192.168.1.38

Firmware Version: 4.36.16.6114

Activation Date: 01/13/2024

Plugin Version: 3.11.0.15

Error in app: “sd card not supported” . Seems to go in a loop where it detects it briefly and then says “no sd card detected” or “card not supported” “format card”.

The sd cards all work with a computer. Formatted FAT32 using Linux and windows. All different sizes from 2gb, 16gb, 32gb. There’s another 32gb lexpro one not pictured also doesn’t work.

My microcenter 32gb one was recording in this v3 cam for years until a 1-2 months ago.

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PXL_20260418_230042422.MP
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90

Hi to all,

I have had this issue for about 6 months as well. I have:

  • 3x Wyze Pan Cam V3 from 2023 (lets call these A)
  • 1x Wyze Cam V3 from 2022
  • 1x new Wyze Pan Cam V3 (lets call it B) that I just mounted yesterday.

No issues with Wyze Cam V3. The newer Pan Cam V3 (cam B) that I activated yesterday, no issues at all and I left it with the original firmware version 4.50.3.4240, for now (because it works fine).

I have been in a perpetual email exchange with Wyze team for almost 2 months now, without any results so far. And after doing all of the troubleshooting mentioned here, nothing changed.

The issue could be one of the 3 things: App, SD card, the cam itself. I did an investigation on my end and here are the results:

In my opinion, the cam is the issue. How would you otherwise explain that the cam A, that I have had for 3 years, has the SD Card issue, but the one that I just installed yesterday, cam B, works fine? You would say «the difference is the firmware version. The working cam is using version 4.50.3.4240 but the others are on version 4.50.16.6242 (March 23, 2026)». Well not true.

The App is not the issue. As I mentioned before, I just installed a new cam B with its original firmware 4.50.3.4240 and everything works fine. On the cam A, I started to have the issue about 6 month ago. So I decided to install an older firmware version to see if it helps. In 2023 I had no issues, in 2024 neither. So I have tried the version 4.50.4.7252 (November 2, 2023) on the cam A, which is the oldest available version to download, and this didn’t help. I have tried the version 4.50.5.0587 (July 29, 2024) on the cam A and it didn’t work. So as I said, if everything works fine on cam B with an old firmware, but doesn’t work on an older cam A with an old firmware, the app isn’t the issue.

The SD Card is not the problem. I have tried différent SD cards (sizes, brands, etc), but nothing worked on the cam A. When I switched the SD Card from cam A to cam B, everything worked fine.

All in all, I guess the issue is really a generation of Pan Cam V3s. Most probably, the cams have lost their capability to write and to read to and from the sd card. Unfortunately, my cams are out of warranty and Wyze doesn’t want to replace them.

Brief, I would avoir buying any new cams unless this issue is fixed some how.

Anyone else, having issues with new cams purchased in the last year?

91

I had an SD card issue that fixed itself. I will try to share as much detail as possible and wanted to ask the Wyze Team two questions.

  1. Can you investigate if there is a correlation between camera firmware and App version causing SD card issues?
  2. Can you investigate if there is a correlation between when a camera was first put into service (because cameras will try to update to the latest firmware in steps) and what App version was used to initially setup the camera?

My newest regular Cam v3 camera was put in service in September 2024 using App version 2.50. Ever since putting the v3 in service i would get an error “MicroSD Card Not Found” when trying jump to rhe SD card from a Cloud Event video. I wonder if i had put the v3 in service using App version 3.xx if i might not had an SD card problem.

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I could view the SD Card of this problem v3 by going to Live View and clicking Playback in App 2.50.

During troubleshooting, i moved a SanDisk SD Card from a working v3 into the problem v3 and still got the error SD card not found in the problem v3.

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I also tried manually flashing the problem v3 back to older firmware which did not fix the problem.

The SD card not found error happened while using App 2.50 (both IOS and Android) while the problem v3 was on firmware 4.36.13.0416 and 4.36.14.2953 and 4,36.14.3289.

My 4 other v3 cameras on the above firmware could jump from Cloud Event video to the SD card just fine.

In March of this year, I moved my devices to App version 3.11 so i could update all of my v3 cameras to firmware 4.36.16.6114. The problem v3 fixed itself and can now jump from Cloud Event videos to the SD card with no error message.

I never submitted a log because it was not a big inconvenience as the above v3 is inside my garage and i generally leave it turned off in the App.

I wanted to post my info in case it helps to resolve the MicroSD card not recognized issue.

92

About 2 weeks ago, I had a similar issue with one of my cameras. The SD card became unreadable, neither via the camera reader nor via the computer. I was not even able to format the card. While trying to format the SD card on the computer, I got a pop-up message about private data stored on it, and formatting was not possible. I was not able to format the card through the camera either. I played with this card for a week - no success. I replaced the SD card with a new one, and everything started working as before. The card failed, and since it was under warranty, I exchanged it at MICROCENTER. By the way, it was a 128GB card from its brand. It worked for less than a year. The issue occurred two or three weeks after the most recent firmware upgrade.

93

Was the SD card that became unreadable a High Endurance rated card?

94

Nope

95

High Endurance rated SD cards tend to last longer in cameras that are Continuously Recording. My oldest SanDisk High Endurance card has been recording continuously for 51 months.

96

I have two pan cam v3’s and had 128GB SanDisk High Endurance cards in them until all of a sudden both cameras didn’t recognize the cards anymore. Since these cards aren’t cheap I’m pretty disappointed yet again with Wyze…Last year I had to replace my Wyze Lock Bolt twice because of corrosion on the pcb’s. The third time I just spread a big layer of dielectric grease on the board and it’s done the trick. So that could have been prevented by properly sealing the board from moisture. Today I bought a new SD card to stick in one of my cameras and for the front of the house I bought a different camera.

97

Adding to the litany of complaints. Have a Pan Cam v3, worked fine for a while then started recording intermittently, and now seems to have stopped recognizing SD cards at all. Cards seem fine (multiple cards, including high endurance, all work format in other devices), pan cam won’t format cards, won’t recognize cards, and won’t record to cards.

All other aspects of the pan cam seem to work, so I guess I now have a ‘non-recording’ cam.

Had been hoping to find some indication of a fix (e.g. back-rev the firmware) but apparently there’s nothing to do but live with it. Maybe if a solution is found, this thread will get some notification.

98

I am having multiple Wyze Cam Pan v3 cameras that are not recognizing their SD cards. Seems to know something is there, but when I try to format it through app (version 3.13) the format fails.
MAC DO3F27BCB71C

Model: Wyze Cam Pan v3

Firmware: 4.50.16.6242

San Disk 128GB card. Currently doing a full format (vs quick format that didn’t work), so can’t send other info yet

Issue is about not recognizing the existance of the card. Last recording on the card was 4/20/2026, when I read the existing card on my computer.

When I attempt to use the SD card, a pop up screen appears which says not supported. I added image of message. The Format option takes me to the format screen, but it will not format the card.

Original format was fine, when I tried to read it on my laptop. I did a quick reformat, and I was able to save a file to the Micro SD on my computer, but sames issues after I reinserted the SD into the camera. I did not get the ding-ding response either before or after the reformat. Currently doing a full format to see if that helps.

I suspect this started after an update was installed because of the 7 or so cameras having the same issue. (Some are Wyze Cam Pan and some are Wyze Cam Pan v3),

A device log was submitted today.

Let me know if you need more info. I’m still trying a few more AI workarounds, including downloading and reinstalling most recent available firmware on your website. Let me know if you want me to update you on future status after these attempts.

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99

WyzeEnTing - would it be possible to post some kind of update on the repair of this Wyze Pan Cam v3 MicroSD card connectivity issues? I’ve skimmed through the forum posts, and its hard to tell if a potential solution is weeks or months away.

100

Unfortunately this is only a forum post and not a support ticket…who knows if Wyze people even look at this stuff…I bet they are too busy putting their replies beneath reviews of their products…