Hi @thillock , thank you for your patience.
We’ve released a new Pan v3 firmware beta 4.50.16.6242 that fixes a microSD card detection issue. The SD card behavior should be similar to 4.50.15.4800.
Would you be willing to try it and see if it improves the issue?
https://forums.wyze.com/t/wyze-cam-pan-v3-firmware-beta-test-3-16-2026/341737
Please let us know how it goes. Thanks again for your support!
Hi @mrbillonline , really sorry for the trouble this has caused.
Could you please help submit a device log through the Wyze app and share the Log ID with us? It would be best to submit it right after the issue occurs.
Thank you for your help 
Unfortunately it did not. 
I have no interest in working with support on this issue. After 8 years of being WYZE’s free tester and troubleshooter, I am done with all of that. With that said, I do want to share an observation.
I have a v3 camera that turns on an hour before sunrise and then turns off an hour after sunset via automation rules. (It is my camera that looks at my birdfeeder.) If I leave the camera attached to power the entire time, after approximately 3-4 days of cycling on/off, the camera stops recording to the 32GB micro-SD card. The micro-SD card is still detected/seen by the camera and I can even format it. However, the camera will not record to the card, even after formatting it. If I just leave the camera “on” the entire time, this issue never occurs. This is the only camera I have that cycles on/off via automation rules and is the only camera that has this issue.
The camera is powered via a WYZE plug, like all of my WYZE cams. When I cycle the power to the camera via the WYZE plug, the camera starts recording to the micro-SD card again.
I noticed this shortly after disabling my daily WYZE plug schedules that power cycle each of my WYZE cams. Each camera was being powered off for 5-minutes, then powered on. The schedules were staggered such that only 1 or 2 cameras (at most) would be powered off at a given time.
I have since re-enabled my daily power cycles via WYZE plug schedules for all of my cameras. Micro-SD recording has not been a problem since re-enabling the daily power cycles.
Regards,
Known1
fixed my issue for about an hour, then it went back to ‘microSD card not supported’ 
and after a scheduled restart this morning, it’s been working for 5 hours!
I did restart the camera several times yesterday, but it never recogized the sd card then
so here’s hoping it holds this time
all this really proves it was never really about what microSD cards we were using, despite what someone kept saying
Update: it didn’t. It’s still not working. Even did the full power off and wait, and power back on.
Your log ID number is… 2272296.
Should the problem come up again and a restart still does not resolve the issue…consider removing the power for 30-seconds then plug it back in. A power cycle resolved my wonky SD-card issues.
Best of luck and I hope your current fix holds!
I truly appreciate that you guys are clearly working on this issue. Sadly this update changed nothing for my Pan V3 cameras - they still don’t detect an SD card, even a freshly formatted one (full slow wipe, not even a quick format).
I just submitted a log through the app LOG ID: 2272092
I hope it doesn’t happen for you guys also, but when this problem first started out for me this used to work. But it got worse and worse over time. For a while one daily reboot was enough, but eventually they would stop recording after just a few hours. Then it became just a few minutes. And now my cameras don’t even properly detect an SD card anymore. Even after sitting unpowered for days/weeks.
Wow, that really stinks and sorry to hear it. I read your previous post about a brand new SD card not functioning. To me, that sounds like a bad/defective cam. Too bad the camera is more than a year old. If it wasn’t it would still be covered by the full replacement warranty.
If you contact support and explain the situation, they may offer you a small credit to your account that can be applied towards a new camera. Earlier this week, support tossed me $10 for a defective camera that was activated 5 years ago this month.
Still having the no video available after latest firmware update on Pan V3.
Micro SD card shows up quicker now in settings and shows that it is being recorded to but no playback.
I’ve also performed all the usual suggestions.
Only detective work is that out of 4 PV3’s 2 work with 64G cards the others are having issues are 128G.
Responses bolded inline in the quote above.
When I put it back in step 4, it starts recording but only for a few minutes. After recording stops it no longer recognizes the SD card unless I restart / power cycle / format it. Both old and new SD cards appear to exhibit the same issues. When it does recognize it and allow playback, it is very inconsistent and laggy, seeking to different points in playback is inconsistently laggy. It feels like the camera is having issues accessing the SD card that eventually cause the kernel to reject the device entirely and take it offline. Sometimes I’ll be viewing from the SD card, then try to seek again to a different timestamp and it will hang and when it recovers I can’t view any of the footage on the SD card any more, even though it is still recognized properly in the SD card settings in the app for now.
An example of how it recorded for a few minutes after going through this:
The 41.mp3 was the last file and it is partial and corrupt, the others play back.
I’ve tried formatting from a Mac and from the camera itself, both show similar behaviors.
This camera had been recording fine for a couple of years before it failed. I first assumed the SD card had failed so replaced it (both sandisk high endurance 256gb cards) with no improvement. Both old and new cards work fine plugged into my Mac.
I submitted a log from right after a short repro from inserting a newly formatted card to it no longer being accessible, id 2277000 (screenshot above is an older example from the same camera).
Tried Firmware 4.50.16.6242 on a Pan V3. I had to go through the five steps of removing the card, reformatting on PC because it wouldn’t format from the app, etc. I got a few minutes of recording, and then the dreaded “no video available at this time” when I checked 15 minutes later. I then go to submit a log file, and there’s nothing there except for a + button to take a photo or choose from album. I think these cams are cursed.
I also had a hard time submitting a log. I think I needed to force stop the Wyze app, clear its cache, and then reopen it and try to submit the log.
Sounds like you have the Android app. I see no options to force stop or clear the cache on the IOS app. When I get some time I will mess around with the IOS app and see if I can’t get it to view a log file to submit.
As far as I’m aware, logs submitted from the app aren’t user-viewable. The form has that so you can add things like photos or screenshots to the information that is collected in the background and sent as the log (so you have the Send log files button checked by default for that data). I can think of one time I’ve included images in a log submission. Most times I’m just sending the logs from the app, which I’ve never had an opportunity to view.
When I went to submit a log previously, there was viewable data in there to be submitted. Now there is no data for any of the cams and the submit button is grayed out and can’t be submitted. Adding a pic and the optional information entered still doesn’t enable the grayed out submit button.
Hi,
Here’s my personal experience when I had a problem similar to yours with an Amazon 64 GB microSD card.
On your PC, completely erase the card—for example, using MiniTool Partition Wizard. Or, if you know how, use Windows’ own diskpart tool.
Then don’t create any new partitions. Insert the microSD card into the camera and let the camera initialize and format it.
That worked for me.
I’ve never seen user-viewable log data within the Wyze app when submitting a log. There’s the feature for adding images and a “Details” space where I can describe the issue I’m experiencing, so I’ve used that space to describe the problem. If you leave that space blank, then I believe the Submit button will remain inactive. I think the form requires you to type or paste something into that “Details” area in order to activate the Submit button.
If you’re doing all of that but still unable to submit, then I wonder if something is hosed with your app. 
You’re right, if I do type something in the details area the submit button becomes active. But previously, when I first posted about this most current sd card issue, there was data pre-populated in the details field. I never submitted it though. Maybe a recent app update changed this? Regardless, I can submit something now. Once again, you’ve been very helpful. Thank you.
