Hi @namusement , thank you for taking the time to share all of this. I completely understand how frustrating this must be.
Please rest assured that our team is actively looking into the connection issue, including error code -20011. We’re currently working with a few users to debug the problem and identify the root cause, and we’re doing our best to get this resolved as soon as possible.
We truly appreciate your patience and continued support.
UPDATE: Sharing this because it’s at least honest, transparent communication. I experienced the exact same issue with a similar multi-camera, multi-location setup. It’s not reasonable to push users through basic scripted troubleshooting by under-trained first-level offshore “support” when it’s clearly tied to the most recent firmware release, the timing is immediate and undeniable, it’s fully repeatable, and cameras that did not receive the update are unaffected. That’s unequivocally not a user-side problem. And asking customers to physically modify cameras to work around a firmware issue, which we know won’t remediate the issue, is irresponsible and shows a lack of care for the user base.
Initial Wyze support has consistently been extremely poor. Among the worst I’ve seen in decades leading and dealing with tech companies. That said, after pushing through the usual, painful cycle, I did reach engineers who acknowledged the issue and confirmed they’re working on it. I provided one of my cameras for debug firmware, submitted logs, and worked directly with them. They’ve told me they recognize the problem tied to the recent firmware and are actively working on a fix.
For now, it would make sense to offer a straightforward downgrade to the last stable firmware so people can get their cameras back online and regain confidence in the platform. Not sure if they’ll do that, but it should be an option while they resolve the release.
I agree. Having 50% of my cameras not working is unacceptable.
Yep. Due to the lack of security for my home this causes I’m about to go another route. It has been far too long an issue already.
I am thinking the same. I am away from home all this month ……… it would be nice to be able to monitor what is happening there.
It seems that Wyze haven’t fully understood that their mistakes directly impact the security of people’s homes
I know huh. looks like they are getting to big for themselves. They used to care about their customers.
Absolutlely , They should have left it alone.
I get the frustration but let me share that a Tech. Took up my offer to test so I gave him 6 v4’s to play around with. I created a test folder at his request on one of the cameras SD cards. After about 3 days he had me zip the folder and send to him for review. There was plenty of data generated in his testing, so just to point out they are actively working on the issue. Hopefully it gets resolved soon.
I’ve been experiencing the same issue since the last firmware update. Usually 2 of my cameras in a group of 7 cameras will not load. I would be happy to share 1 or 2 cameras with tech support.
I have 19 cameras and have the same issue. If you need a larger sample I have cameras.
Hi everyone,
Thank you all for sharing your experiences and helping us investigate this issue. Your reports and logs helped us identify the root cause.
We’ve built a fix for an issue that could cause failed or slow live stream connections. A firmware beta and updated app beta have been released and are currently in testing.
For the fix to work properly, please update both the camera firmware and the Wyze app. The fix requires app version 3.11 or later, otherwise the issue may still occur.
Once the public release is available, please make sure to update both the firmware and the app.
For reference, you can find the beta release post here:
https://forums.wyze.com/t/wyze-app-release-candidate-cam-v3-pan-v3-pan-v2-v3-pro-v4-firmware-beta-test-3-3-2026/341487
Thanks again for your help and patience while we worked through this. 
I am also here with the same issue that everyone else is experiencing as well. Just completed a job for 12x v4 Cams w/ firmware update: 4.52.9.5332. Cameras intermittently working with error code 20011. Very upset, as a lot of troubleshooting was done on the network and networking equipment was replaced, but nothing resolved the issues we were experiencing. Hoping an updated firmware version can be released soon so we can keep our customers happy.