Our team is currently investigating the -20011 error that some users have been experiencing. We’re trying to better understand the root cause and would greatly appreciate help from anyone who is seeing this issue frequently.
If you are encountering the -20011 error and are willing to assist with our investigation, we may ask you to temporarily share one camera with our engineering team for deeper analysis.
To protect your privacy, we strongly recommend sharing a camera that:
Is facing a wall
Is covered
Or is placed in a non-sensitive location
The shared access would only be used for debugging purposes.
If you’re willing to help, please reply to this post or send me a direct message with:
Camera model
Firmware version
How often you see the -20011 error
Approximate time the issue occurred
Your participation would greatly help us improve product stability. Thank you so much for your support
I see the error on any v3 or v4 cam that loads the last 2 of 8 when trying to login all simultaneously. One is a v2 and it always loads. How can we share the cam with you? Don’t you need to provide an email address to us?
If this is the issue where immediately after loading firmware version 4.36.16.5654, some V3 cameras won’t load in the app, I’ll be happy to share a camera with you. “Initial customer support” via phone and email (offshore “support” reading from scripts) have continued with the clearly false story that there is no problem, it’s beyond frustrating. Let me know what you need to help you get this fixed.
Hi @Steve-A , thank you for your message and for being willing to help.
At the moment, we are investigating cases where error code -20011 appears during connection. I will send you a direct message shortly with more details so we can better understand your situation.
The other 5 do not show the on/off button on the favourites screen but they are switched on because they will detect events and send notifications. If I tap on the screen of one of them it will give the message of trying to connect and tries for 3 times. After the third time it actually shows the livestream BUT one of the cams that was working correctly loses the on/off button and behaves like one of the original abnormal cams. If I tap this one then it connects after three attempts at loading and it shows the livestream.
This goes on forever! If one faulty one shows the livestream it pushes one of the good ones off the list of good ones and it becomes faulty.
Whatever happens I always get 5 fully working cams out of the 10 I have.
There is no -20011 error message but you are welcome to use one of my cameras
Wow, thought this issue was unique to me. Haven’t been able to livestream v3’s for weeks. Still get notifications and can view events only. Hardwired cams all live stream fine, same WiFi network.
In our case, the _20011 error strikes randomly among our 9 cameras (a mix of v2, v3, and Pan v3). When we open up these cameras from “Favorites,” any one or more of these cams fail(s) to load showing the -20011 error code. This has happened from time to time over the past year or so, but it has definitely become a regular event since the last firmware update. The error happens at any time during the day or night, seemingly completely randomly.
The firmware version is as follows:
v2: 4.9.9.3006 v3: 4.36.16.5654 Pan v3: 4.50.16.5654
I’ve been on with wyze chat several times. I have 42 cameras in 3 different locations. Some in another state. I downloaded the new update on about half of the cameras before realizing the connection issues. Mostly with V4’s I was led to believe this was my problem. I kept telling them that none of these problems occurred until last update. I also told them I was afraid to continue updates with rest of cameras, at least they all working correctly. I keep getting error code 20,011.
I was told to unplug and plug back in, reset router,which I had already done at my home, check my network settings, Im not new to knowing that’s what you always start with. I explained over and over that I’d done that where I could at this time but other areas in different state and city I wouldn’t be able to do for awhile . Iwas told I should wipe out the cameras and start over. I sent the person on chat a picture of my camera that Id need a 16ft ladder to get to a few of them and that was not an option that I was wiling to do for 42 cameras when I knew we needed another update to fix the issue. I’m glad I found this page. I’m sorry you all having same issues but honestly makes me feel better that it’s not just me. I’ve spent so much time messing with these cameras. I now know it’s not ‘my’ problem.
