I have two of these cameras at another property with no issues. I have another Wyze Cam v3 at this same location with no issues. I have replaced the camera thinking it was faulty. After initial setup or reset, I update to latest firmware, the live view works only initially. After a few minutes, it stops connecting and enters a retry loop. Anyone seen this issue or know how I can fix?
As I understand it, you have 2 V3s at the same location, one works OK, but the other, drops connection? Have you tried switching the 2 cameras? Switching cables? Power bricks?
I thought I had posted in a thread for Wyze Battery Cam Pro, that is the camera that the live view is not working. I have two of the same at another property that work with no issue. I have another v3 cam at this same location working without issue. But I’ve tried 2 Wyze Battery Cam Pro cameras at this location and both have the same issue. WiFi shows 3 bars, good signal and I have moved the camera around to get the same result. If I reset, it works only for a few minutes. Motion detection and recordings work as well.
Hey, I’m on the Wyze Product Team. Is this problem recurring, and if so, do you have any screenshots/videos of the issue? If you could also submit a log through the app and then send me the ID, that would be amazing.
Okay, I reset, this is what happened as always…
- Reset and heard “ready to connect”
- Deleted camera and added again
- Live view works
- Exited the app and restarted
- Live view enters retry loop
- Submitted a log - Your log ID number is…1947246.
Thanks.