I feel like that’s a very unfair comparison considering that a car is a massive and necessary purchase, while most people are purchasing a cheap smart lock for convenience (and even if you’re not, it’s still a great deal for those who need assistive technology to unlock your door with the Wyze app). Wyze isn’t a shady used car salesman with no warranty. How can you verify that Wyze had little intention of delivering Google Home integration? Though, to play fair and answer your question, no, I wouldn’t call the BBB first. I’d call the salesman first and talk to him, his manager, and the owner in that order if need be. If nothing is accomplished/the salesman can’t prove to me that he is working on it, then I’d contact the BBB, not sue. I believe in taking fair measures. Starting with simple actions and getting more intense as necessary. As of now, I don’t think that anyone here has even taken my suggestion of calling Wyze and making their voice heard. That’s the first measure. Ask for someone, maybe a manager, or engineering dept. If that goes nowhere, then escalate. But again, as of now, no one has said that they have been as bold as they’ve anonymously typed and just placed a phone call. I believe that that’s where you start and go from there. That’s all I’ve said this whole time. I haven’t said that I don’t disagree with the wrong done here, I do. Wyze should have had this working forever ago. But they haven’t and I don’t think that suing them is going to make them sincerely want to care about helping customers here, vs. calling as a group and all making your voice heard, also send emails; lots of them. Then, if that doesn’t work, start posting on social media. Go to Reddit, Facebook, Twitter, etc. The more people you share this with, the more social pressure, not legal pressure, Wyze will have to act. And If Wyze STILL does not fix this issue after calls, emails, and posting proof of all that on the Internet for even more people to see and join the effort, with no action taken from Wyze, then I’d support going to the BBB. If that doesn’t work, then the United States Consumer Finance Department. If that doesn’t work, then a lawsuit. But I think that jumping to one of the mentioned extremes without even trying small stuff first is simply unfair. That’s all I’m saying, that’s all I’ve been saying. After all, in the end, Wyze is not a robot called a company with tons of bucks. No, Wyze is a name used to identify a group of people, the Wyze Team. And the Wyze Team is merely a group of humans, just like you and I (though smarter 
), and each employee has a personal life and a family to feed, and they love their families, so I can’t think of one legitimate reason that they’d want to rip off their customers and make them mad, because if nothing else, that would jeopardise their livelihood, and why would the Wyze Team do that to themselves? So, in the end, I can’t think of one reason for Wyze not to respond to this matter with promptness and dignity if for no other reason than to protect their livelihoods. Can you?
You like Wyze unconditionally…we get it…they can do no wrong…they are small, give them a brake, they aren’t delivering what they promised over a year ago intentionally…we are bad for complaining here instead of not calling them personally and giving are real name? You say this using a screen name…you do know that…and this is a community forum, set up by Wyze, for this reason. They monitor it. They read it…they have even posted in it…the last post was apologetic and saying by 3rd quarter…nothing since…they have release several new products since…while leaving the old in the dust and unfulfilled. A car, a lock, a switch, a toy…it doesn’t matter…promising something In order to take our money now, then saying May, then by 3rd quarter…then nothing or updates about it is shady… most start ups don’t last this long…who’s to say they will be out of business? Sold off or bought? BBB is a joke…they can’t do anything…hitting companies in their pocketbook is the only way to get their attention… facts are facts, fraud is fraud…
Allow me to be polite, yet frank, for a moment. I strongly do not appreciate words being put in my mouth. At all. I never said that I like Wyze unconditionally or that they can do no wrong. In fact, I said the exact opposite. I said that what is going on here is completely wrong, but it happens to be that people in this world have such selective hearing that you assumed that I’m ok with this. That’s why I went on at nausea to ensure I made my point: It’s not. This is flat out wrong. It is. Really. You were promised something and didn’t get it. How many times must I repeat that. Where I do not agree is that no one here who has a problem with this issue is being strong enough to back up what they are anonymously saying by doing the things I suggested. I think I’m afforded the luxury of using my screen name because I’m not complaining about this issue. I don’t personally care, because I trust that Wyze is doing their best to fix it, and in the mean time, I’m willing to be a patient human being. Some here don’t feel that way because they feel they need that Google Home integration or simply feel robed out of their money. While I really don’t agree about the robed part, I do agree that paying for something and not getting it is wrong. It’s very, very, very, very wrong. Unacceptable. Really. Where I feel differently is that you made a claim that companies only listen when you dent them in the pocketbook. That may be true for some, but not all. I know from personal experience that Amazon, for example, will happily give up a bit their pocket book to make me happy. I’ve had a similar experience with Verizon. And they never even felt the need to validate my claims. They just issued me refunds and bill reductions to make the issue right. So before you say that Wyze won’t listen until you hurt their pocketbook, actually prove that to be correct by trying less extensive measures first. Here’s the bottom line: if you care about the issue, you’ll do something about it. If you don’t you’ll sit here and type about the fact that this is wrong, but do nothing about it. If you honestly feel like you want to do something and don’t want to give Wyze the benefit of the doubt and try smaller measures first, I strongly disagree, but ok. Prove it and do actually contact the BBB with a complaint. Otherwise, I don’t think complaining about the issue here will do anything. After all, a moderator, Jason21271, said “They do not monitor much here, much of it is done by volunteers users…”. So, no, Wyze likely isn’t reading your complaints. I suggest calling, emailing, and posting on social media to get their attention first. It’s not like that’s very hard, and it might help if you actually try it. It not, great, go to the BBB. But just an FYI, if you jeopardize their company name by posting this issue all over the Internet, you are jeopardizing their pocketbook. My making them look bad, more people will stop buying from Wyze unless they fix this issue, and thus, will indirectly force them to act upon worry of their pocketbook. I feel like if what I’m saying was actually received with an open mind, instead of a predetermined mind, and some of the ideas I mentioned were tried, something might actually happen; other then more unhappy customers coming here to share their exact same anger on the topic. Now, if everything I’ve said so far still isn’t enough to appeal to the minds of people here, then your minds are sealed tight and nothing will ever get through, so at this point, I’m pretty much done making my point. Have a great day and Happy New Year.
Are used to agree with a majority of what you said, but now I’ve been a customer long enough to see that instead of underpromising and overdelivering like a tech company with long-term goals, they do the opposite. Promise the world right up front, and then when something happens that makes their promise even remotely more difficult to achieve, they just continue to allocate staff on new projects rather than making the old ones work 100%. How many people are pissed about the Google integration with Lock? What about the year-long snafu with getting Camera streams on Google home/nest hubs? How about outdoor cam dropping, then a month later V3 dropping? In the icing on the cake for me, sensor bridge he completely and utterly useless for half the people that own it. It should not matter that this is a small investment compared to a car. You keep arguing that this is cheap tech and you can’t expect it to deliver service is that is available on tech costing three times as much, into that I Say BS. WYZE set the price point assuming/knowing that Google integration would be part of the cost of doing business. They originally pushed the product out saying that Google integration worked… which was a lie, then immediately once people started having issues because it obviously never worked, they change their stance to it will be ready by March… then June, then the end of the year. This wasn’t a situation like the integration dropping on google home hub, where it did actually work, and we unfortunately had to wait patiently while it was resolved. This was said to be working and just flat never worked. Would you stick by a girlfriend that lied to you? What about just a friend? Then why would you stick next to a tech company that’s feeding you a line after line of garbage so you continue to buy their “cheap tech”?
If anyone else has an alarm system supported by IFTTT like Scout this will work to initiate lock on arm.
Can we get an update on the progress or an eta from someone at Wyze? Would love to have this feature.
I bought my Wyze lock nearly a year ago under the impression that I would be able to connect it to my Google Assistant for voice control.
Again, nearly a year ago, and the lock is STILL being advertised as “Google Assistant support coming soon”.
So my question is specifically directed to the Wyze team as I would like a USEFUL update in regards to the status of this update?
I’m not typically someone to come across in such a negative manner, but I do find this to be extremely misleading to their customers, and I feel quite certain the motor on this lock will have burned out long before I’m even able to use it for the specific reason I bought it. I’m sure I’m far from the only person feeling this way.
Wyze Team - What’s the deal…? Please provide us with a substantial status update on this beyond some basic scripted response. Either explain to your customers WHY this is so difficult to get established so we can have a better understanding, remove the misleading information from the product’s page, or offer a refund to those customers who were lead to believe this would functionality would have been available in reasonable and acceptable time frame.
YEARS is unreasonable and unacceptable.
Google simple responded saying that WYZE is a partner and could not discuss the home devices that are current or planned to be used. I’d encourage this community to blow up the WYZE social account with your gripes, contact the BBB and maybe we initiate a class action. Please screen shot the WYZE lock page advertising Google assistant as well as find the date you purchased the product. By my account we are hitting the 1 year mark now. I would say that is fraudulent and misleading at this point.
I am literally chatting with Wyze now. Still in development with no current ETA release date. I asked about increasing warranty and to start the 1 year after Google integration. Seems fair? Their response is is a joke. I have now asked for a full return of the lock, keypad, and shipping cost. This is borderline fraud. This unit does not do what they advertised. Works with Google. And, at the time of purchase is said “coming May”. I am stopping all purchases and no longer referring friends to Wyze. Sign me up for a class action!
They now say it has a 30 days return policy in original condition only. Good bye Wyze.
From what I see the WYZE is not registered with the BBB I probably would not have purchased from a less than a legitimate company. I would suggest investigating in a class action filing as a year later I still do not have the product I purchased. A lock with google integration. Yes they have released a dozen new products while ignoring mine after purchase.
Can we get an update from WYZE please?
Any ETA on Wyze Lock support for Google Assistant/Home? Previously it was saying 2020 Q3.
I chatted with a representative a few days ago. This was their direct quote they sent me:
“I sincerely apologize, I have checked and our team is putting the Google integration in the long term plan. Though we do not have a timetable when it will be released” 1/28/2021
Any updates on this? Still no Google Home integration for this Wyze product. Is there a new lock in production or is the integration still in the “long term plan”?
Another Loyal Customer with almost all of your products Asking why this is not done and when it can be expected to be working ?
Exactly, I’ve been an avid beta user, have most pre-orders and love the ecosystem and have most products (if not all lol). Yet the one product that I can’t use properly is the Lock because of the lack of Google support. Disappointing. Especially with the amount of forum posts on this topic.
From one of the other Google Assistant threads from one of the people that apparently works at Wyze:
“I don’t have an eta. The problem is that we need to have something on the wyze side to manage the pins and then make the integration with Google for the unlock capability.
We have to get the resources both on the cloud side and the google home integration side. Those two resources are extremely difficult to get because of the amount of work we have to achieve. The Product Manager keeps requesting it and we are still trying to fit it in the schedule but we did not get a chance to get it through just yet.”
Looks like they’re at least working on it.
I call BS. If you plan on being a player in the Home Automation industry your product better work with both Google Home and Amazon Alexa. If you went full bore and designed the control software without making sure it was compatible with both you need to fire you software managers and/or those on the business side who made the decision to press forward and deliver product without that capability. If you promised something to your client base. I don’t care how hard or costly it is to fix the code because you had incompetent design managers. Deliver what you promised or start losing your customer base.
I have been a big supporter of Wyze products and made several early adopter purchases and have been quite satisfied with all but the Wyze lock and the problem with Google hubs not displaying cameras (it’s getting better but, still limps).
The Google Assistant compatibility was advertised at the time of purchase and it has been a year of excuses, promises and BS. This is a total deal breaker for many GA users. If you make this purchase be warned! IT DOESN’T WORK and probably never will. Oh! wait the fix is coming in the 3rd Q of 2020
The 3rd Q of 2020 is in the rear view mirror and after a year still no one at Wyze seems to think that false advertising and more BS is wrong. Instead there have been no less than a dozen new product releases and still no fix yet on this crock. I don’t want a stupid stick vac! (really? a stick vac). I just want my stuff to work like promised.
This is especially disappointing considering I’m still waiting for my pre ordered doorbell to ship. Hopefully this won’t be another loser. It will probably be my last purchase if there is no solution to this lock business with no sign anyone gives a d@#%!
In a word this level of support SUCKS!
C’mon Wyze you’re better than this! Or maybe not.