Hi everyone. I’m having a little trouble here:
I installed a new Wyze Lock; my first and only Wyze device. It works great via the Wyze app (on android) - but I can’t link it to Google Home so I can use my voice commands to lock it.
In the Google Home app, when going through the typical link device via ‘works with google’, after signing into Wyze and accepting “Your Wyze device list will be used by Google” - I get returned to the Google Home app - but the lock is not on the list of linked devices. Nothing seems to happen.
Perhaps also of importance:
I’m not able to upgrade the firmware on the lock via the app. I’ve been told by support the lock is not upgraded the same way other wyze devices are, and instead I have to be in near vicinity of the device and go to the Lock’s Device Info and tap on Firmware - but nothing happens when I do this. As of this writing (7-29-2020 the lock is on firmware 184.108.40.206 - perhaps it’s already up to date?)
Possibly relevant, Wyze App > Account > Firmware Upgrade shows “There are no devices linked to this account”, which is a confusing message because the Lock (and Gateway) show up in my wyze app home screen and function properly. It would seem Google Home is acting as if there are no devices in my wyze account as well.
Any advice is greatly appreciated.