Light Strip not communicating with app

Power & Lighting
1

I just bought and setup the Wyze Light Strip (not pro) and it sets up just fine using the app, but then after setup the app will not communicate with the lights. Have factory reset and redone the process, have checked for app updates, have disconnected from wifi and just used cell to try to communicate. Nothing. Can only operate the lights manually from the physical switch. Like in 2006.

Anybody else with this problem?

2

I have a couple of Light Strips and a Light Strip Pro. Occasionally (not very often at all) one or more of them will lose its connection and show as offline in the app. When that happens, I cut power for 10 seconds or so and then restore power again (either flipping the switch on the power strip for the Light Strips or unplugging the Light Strip Pro’s power adapter). That usually resolves the issue for me.

Are you sure the Light Strips are properly connected to your Wi-Fi? Can you see from the router or gateway that they’re connected as you’d expect?

3

I have power cycles the strip several times with no luck.

My router notified me that a new device had joined the network when I set them up, so I think that went as it was supposed to.

The physical strip controller shows connected (steady blue light). And my app shows everything connected. But none of the actions for the strip in the app do anything to the strip itself. Tap on an action on the screen, nothing changes.

As soon as I open up the strip in the app, it asks me to install an update, but it fails every time, because it seems the app is not communicating with the strip.

I have other wyze devices, and the app communicates with them just fine.

4

I wonder about a couple of things:

  1. Is it possible that some setting in your router is causing some kind of conflict by blocking communication between your Light Strip and Wyze’s servers?
  2. Often Wyze seems to force firmware updates (especially after initial device setup) and prevent use of devices until the update has been applied. You may be stuck until this update succeeds on your Light Strip.

If you haven’t already done so, I’d recommend submitting an app log and then opening a ticket with Wyze Support. When creating a ticket, I’d include the Log ID that you generated when submitting that from the app.