Large file wont download

I recorded a 5 min video and I can only download about 3 min of it. the rest just gets cut off?

How do I download the entire file. It is important security footage.

A lot more details please.
How are you recording it? How are you downloading from what and to what? Versions of devices and app version and device type (iOS or Android)?

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Got the issue solved, thanks. Just saved it over to my cloud drive.

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