Lamp Socket Suddenly Not Working

Cameras
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1

I have a Wyze Lamp Socket installed outside and it was working great for 2 years.

I was first using it with a Cam V3 but upgraded to the V4 when that came out. Socket was still working perfectly until I noticed a few days ago that the light plugged into that socket was not coming on at dusk as usual.

Opened the Wyze app, opened the V4 camera (which was still powered up and working fine), however the camera no longer seems to know it is connected to a lamp socket.

I’ve tried restarting everything, manually powering off the lamp the socket is inside of, as well as resetting the V4 and installing it from scratch. The camera recognized the lamp socket for a few minutes, but now it is not showing up again.

I also purchased another lamp socket and installed that, with the same outcome.

Lastly, I tried using both lamp sockets with an old spare V3 camera, with the same outcome.

Weirdly, the V4 camera DOES show the Lamp Socket under “Device Info”, where it shows that the Lamp Socket has a Firmware version of 0.9.0.29, even though I can not actually seem to control the socket.

This seems to have started happening around the last Wyze App release, so I’m wondering if there is a correlation.

Anyone else having this problem?

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2

Im having the exact same issue! Wyze, please help.

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Yes, I have this exact same issue and version numbers. I even replaced the Wyze Lamp Socket with a new one and for some reason the camera works, but I cannot turn on the connect light bulb (manually or via a scheduled session). Initially, it did not see the lamp socket, but after I restarted the socket and camera, the camera was able to see the socket. I can hear something clicking, like it is trying to turn on the bulb, but no dice. I am calling Wyze support now to see if is some kind of a software update issue.

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4

WOW! Wyze support is terrible. All they do is say “we are working on it…” Here’s my latest email to them

  1. Not only did I install a new Wyze Lamp socket, but I just received a new one from Home Depot and it still does not work.
  2. I replaced the Lampsocket and supporting wires and the v4 camera turns on, but when I manually try to turn on the light bulb (which I replaced too), it still does not work.
  3. Like I said before, with my old lampsocket and my v3 camera, all works fine.

so it has to be one of two things

  1. Even though the v4 camera is fully functional, it is broken in terms of communicating with the lamp socket
  2. Either a lampsocket or v4 firmware update broke the communication between v4 and the lampsocket
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